Customer Manager

Position Title: Customer Manager
Position Type: Regular - Full-Time
Position Location: Scarborough
Requisition ID: 33804
There's nothing beige about McCain...
Except our potatoes - and we're extremely passionate about them.
When you join McCain, you'll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.
We've partnered with thousands of the country's supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It's all about elevation and creating something better.
So, come and make your career at McCain Foods.
About the role
Take overall direct responsibility for the leadership and management of the McCain business within a key customer, of either strategic priority or importance in scale. Through first class customer engagement achieve mutual and sustainable commercial growth, whilst developing the McCain brand. This will be delivered through the creation and best in class execution of the joint customer business plans, in conjunction with internal McCain partners, and the implementation of future growth plans
Customer Engagement & Leadership
• Create and negotiate a omnichannel customer joint business plan that delivers against aligned customer and McCain strategy and all agreed KPIs• Effective Customer engagement and relationship management - cross functional to develop broad influence and grow customer partnership• Identify, create and sell value adding category growth opportunities through consumer and customer insight • In conjunction with category and marketing produce, implement and maintain optimum ranges and distribution plans• Execute all agreed aspects of the customer plans
Commercial Financial Delivery P&L
• Full accountability for the creation and execution of the McCain customer P&L. (across all metrics, including revenue generation)• Full ownership of the weekly, monthly and annual financial forecasting and delivery• Working with finance partners to improve and add value right through the P&L (across all metrics, including cash preservation)
Excellent Execution
• Ownership of financial forecasting process (pricing, promotions, NPD) internal and with customers• Ownership of product forecasting process (base, promotions, NPD, stockholding) internal and with customers• Monthly and weekly reporting on business critical areas (internal and customer specific)• Ownership and excellent execution of financial and business administration (claims/ agreements)
Internal Customer Leadership• Align customer to McCain strategy and lead customer agenda internally - change management• Identify and lead customer specific activity to drive sustainable mutual benefit- across all functions• Participation in or management of special local projects to drive customer and McCain agenda forward
Business Awareness
• Broad understanding of the 7C's
People Leadership
• Lead and be an advocate for personal development across all McCain functions
Future Growth Planning
• Contribute to channel and environment mapping• Co-create and own a customer omnichannel plan fit for the future• Develop and own a 1 year customer vision - championing the MWOW process• Create and contribute to an ongoing new business mapping and growth plan• Engage with new technology and digital agendas to drive growth• Shape the forward sustainability agenda and aligning customer plans
About you
• Commercial experience within the retail/ foodservice wholesale/ convenience channel• Account Management experience• Joint Business Planning and execution• P&L Management• FMCG experience • Customer strategic planning and delivery • Management of omnichannel customers
Skills:
• Ability to influence and build strong relationships • Customer and results focussed• Strong drive and energy• Well developed negotiation skills• Strong numeracy, literacy and presentation skills
What's in it for me?
Although we do encourage you to taste the goods you'll be pleased to know we don't pay you in chips. For working hard, you'll also get a great salary and some pretty good benefits including:
• Generous car allowance• Performance related bonus • An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay • Flexible holidays - where you can buy & sell up to 5 days holiday per year • Optional health cash plan • Cycle to work scheme • 'Chips In' Volunteering Day Off - to make a positive impact to the long-term development of McCain communities across the globe
And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an impressive 5 year growth plan that presents development & progression opportunities for those who seek it out.
WHERE YOU'LL WORK:
Experience Centre:
Being in the office every single day is a thing of the past. Here at McCain, we champion hybrid working. This means we don't have a set expectation of exactly when you need to be in the office - however we do encourage our full-time, office-based people to connect in person with others for around half of their working time as that's the best way for us to build and maintain our connections. Our head office (Customer Experience Centre) is on the outskirts of Scarborough - 1.5 hours away from Leeds City Centre, and about an hour from York. We have lots of colleagues who travel to and from our Experience Centre (even if it is just for a good coffee!) and because hybrid really does mean hybrid at McCain, they get the opportunity to collaborate with their colleagues when they're in the office, and balance that with working from home to ensure they get a good life-work balance.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Sales
Division: GB Commercial Retail
Department: Commercial Team 1
Location(s): GB - United Kingdom : England : Scarborough || GB - United Kingdom : England : Bath || GB - United Kingdom : England : Birmingham* || GB - United Kingdom : England : Bradford* || GB - United Kingdom : England : Brighton & Hove || GB - United Kingdom : England : Bristol* || GB - United Kingdom : England : Cambridge || GB - United Kingdom : England : Canterbury* || GB - United Kingdom : England : Carlisle || GB - United Kingdom : England : Chelmsford || GB - United Kingdom : England : Chester* || GB - United Kingdom : England : Chichester || GB - United Kingdom : England : Colchester || GB - United Kingdom : England : Coventry* || GB - United Kingdom : England : Derby || GB - United Kingdom : England : Doncaster || GB - United Kingdom : England : Durham || GB - United Kingdom : England : Ely || GB - United Kingdom : England : Exeter* || GB - United Kingdom : England : Gloucester || GB - United Kingdom : England : Grantham || GB - United Kingdom : England : Hereford || GB - United Kingdom : England : Hull || GB - United Kingdom : England : Kingston-upon-Hull* || GB - United Kingdom : England : Lancaster || GB - United Kingdom : England : Leeds* || GB - United Kingdom : England : Leicester* || GB - United Kingdom : England : Lichfield || GB - United Kingdom : England : Lincoln || GB - United Kingdom : England : Liverpool* || GB - United Kingdom : England : London* || GB - United Kingdom : England : Manchester* || GB - United Kingdom : England : Milton Keynes || GB - United Kingdom : England : Newcastle-upon-Tyne* || GB - United Kingdom : England : Norwich* || GB - United Kingdom : England : Nottingham* || GB - United Kingdom : England : Oxford* || GB - United Kingdom : England : Peterborough || GB - United Kingdom : England : Plymouth* || GB - United Kingdom : England : Portsmouth* || GB - United Kingdom : England : Preston || GB - United Kingdom : England : Ripon || GB - United Kingdom : England : Salford || GB - United Kingdom : England : Salisbury || GB - United Kingdom : England : Sheffield* || GB - United Kingdom : England : Southampton* || GB - United Kingdom : England : Southend-on-Sea || GB - United Kingdom : England : St Albans || GB - United Kingdom : England : Stoke on Trent* || GB - United Kingdom : England : Sunderland || GB - United Kingdom : England : Truro || GB - United Kingdom : England : Wakefield || GB - United Kingdom : England : Wells || GB - United Kingdom : England : Westminster* || GB - United Kingdom : England : Whittlesey || GB - United Kingdom : England : Winchester || GB - United Kingdom : England : Wolverhampton || GB - United Kingdom : England : Wombourne || GB - United Kingdom : England : Worcester || GB - United Kingdom : England : York* || GB - United Kingdom : Other : Armagh* || GB - United Kingdom : Other : Bangor || GB - United Kingdom : Other : Belfast* || GB - United Kingdom : Other : Lisburn || GB - United Kingdom : Other : Londonderry || GB - United Kingdom : Other : Newry || GB - United Kingdom : Other : Reference job description || GB - United Kingdom : Scotland : Aberdeen* || GB - United Kingdom : Scotland : Dundee* || GB - United Kingdom : Scotland : Dunfermline || GB - United Kingdom : Scotland : Edinburgh* || GB - United Kingdom : Scotland : Glasgow* || GB - United Kingdom : Scotland : Inverness || GB - United Kingdom : Scotland : Montrose || GB - United Kingdom : Scotland : Perth || GB - United Kingdom : Scotland : Stirling || GB - United Kingdom : Wales : Bangor || GB - United Kingdom : Wales : Cardiff* || GB - United Kingdom : Wales : Newport || GB - United Kingdom : Wales : St Asaph || GB - United Kingdom : Wales : St Davids || GB - United Kingdom : Wales : Swansea* || GB - United Kingdom : Wales : Wrexham
Company: McCain Foods (G.B.) Ltd