At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About the Role:
As a Customer Manager based in Mumbai, your role is aligned to Univation Technologies, a wholly owned subsidiary of Dow. You will be responsible for revenue growth and customer experience for medium to large-sized customers, including new business development, sales tools and analytics utilization, technical knowledge and relationship management. The role will be aligned geographically, focused on catalyst and licensing services within the business and involves a high degree of collaboration, communication and cooperation. The candidate will manage and develop close relationships in the commercial and technical arenas at the customer and will have to coordinate strategy development and implementation.
Responsibilities / Duties
- Manages account portfolio and prepares and implements sales plans.
- Leads and coordinates customer relationships working to understand customer needs and identify potential new clients.
- Input information in CRM system and provide required documentation aligned to the Dow sales processes.
- Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
- Develops and executes sales and marketing plans delivering business goals of volume and value.
- Collects and utilizes market intelligence to shape sales/marketing plan.
- Leads and conducts negotiations and implements price changes and strategies.
- Collaborates with other functions and stakeholders to deliver customer experience results.
Required Qualifications & Experience
- Bachelor’s degree in science or technology discipline. Master's degree in business is desired.
- Fluency in English and Hindi, with superior written and oral communication skills, and ability to communicate effectively with people whose first language is not English.
- Minimum 10 years’ experience in technical/sales/commercial related positions. Global sales experience is a plus.
- Minimum 5 years’ experience in global PE industry.
Preferred Skills
- Technical knowledge of UNIPOLTM PE technology and related PE industry
- Self-starter, highly motivated
- Organized and able to successfully prioritize
- Strong interpersonal and negotiation skills
- Strong collaboration skills, including working cross-functionally
- Knowledge of basic financial acumen
- Experience in negotiating and drafting commercial proposals and contracts
Additional Information
- Flexible work schedule to accommodate interactions with Univation colleagues based in other regions. Travel during weekends and off-hours may be required due to long travel times to meet with customers.
- In country travel required, with possibility for occasional international travel. Travel is estimated at a minimum of 10%, with peaks as much as 25% on a monthly basis. Average travel for the year is 10-25%.
- Relocation is not supported for this role
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).
- Student Debt Retirement Savings Match Program (U.S. only).
- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)
Join our team, we can make a difference together.
About Dow Chemical International Pvt Ltd
Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.
A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
What We Do
We combine global breadth; asset integration and scale; focused innovation and materials science expertise; leading business positions; and environmental, social and governance (ESG) leadership to achieve profitable growth and deliver a sustainable future.
Our ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company in the world. Our portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated, science-based products and solutions for our customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer applications.
