Job Description:
Customer Manager, Independent - Mars Petcare
Phoenix, AZ
The Customer Manager position is responsible for achieving profitable sales growth for Mars Petcare business customers. This role is expected to maintain strong relationships and deliver best executed customer plans with keen focus on revenue, growth, profit, product/assortment, everyday shelving, merchandising, pricing, promotions, and seasonal merchandising.
What are we looking for?
Bachelor’s Degree, preferably with focus in Business Administration
1-3 years of experience in Sales and/or Marketing within FMCG / CPG industries
Prior Account Management experience desired
Fluent in Word, Excel, Teams and Power Point
Understanding of forecasting process, trade management and syndicated data sources
Availability to travel 50% of time with a valid driver’s license, and clean driving record
What would be your key responsibilities?
Provide expertise to achieve excellence in retail execution and instill within the program to achieve strong results at the point of sale
Develop and maintain strong working relationships with store personnel along with company leaders to drive growth through store programs
Manage customer trade in conjunction with RGM guidelines for maximum return on investment
Demonstrated ability to sell ideas, concepts, and programs to customers
A strong understanding and experience in merchandising, customer relations and educating store associates
Measure and evaluate specific territory business (KPI’s, trends, distribution gaps/opportunities)
What can you expect from Mars?
Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits.
Skills Required
- Bachelor's degree (preferably Business Administration)
- 1-3 years sales and/or marketing experience within FMCG/CPG
- Prior account management experience
- Fluent in Word, Excel, Teams, PowerPoint
- Understanding of forecasting process, trade management and syndicated data sources
- Availability to travel 50% with valid driver's license and clean driving record
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
