Customer Manager - 12 months maternity cover

Who we are?

On any given day, 2.5 billion people globally use Unilever products to feel good, look good and get more out of life. Many of our brands are well-known, household staples and old-time favourites including Dove, Rexona, Lynx, Vaseline, OMO/Persil, Surf, TRESemmé, and Continental. 

We have a long tradition of being a progressive, responsible business. It goes back to the days of our founder William Lever, who launched the world’s first purposeful brand, Sunlight Soap more than 100 years ago, and it’s at the heart of how we run our company today. In 2022 Unilever Australia & New Zealand became a Certified B Corporation™ (B Corp), joining a growing network of organisations committed to galvanising a stronger, more inclusive, equitable and regenerative economy for all.  

A job at Unilever is a career made by you, with development opportunities, benefits and a working culture that embraces diversity and is pioneering flexibility. There’s no better time to join our team! 

Job Purpose

The Customer Manager- Beauty & Wellbeing is responsible for leading the day-to-day management of Woolworths for Unilever’s Beauty & Wellbeing portfolio, with a primary focus on Hair & Skin Care.

This maternity cover role will own the delivery of turnover, customer profitability, and trade spend, while building strong, trusted relationships with retail partners and internal cross functional teams. The role plays a critical part in executing Joint Business Plans, driving in store excellence, and delivering sustainable category and brand growth.
Key Responsibilities

Customer & Commercial Leadership

• Lead the day-to-day management of assigned customers across the Hair & Skin Care portfolio

• Deliver turnover, customer profitability, and total trade spend targets within approved budgets

• Develop and execute Joint Business Plans, including promotional calendars and customer initiatives

• Build strong, effective relationships with key customer stakeholders (e.g. Category Managers, Buyers, Assistant Category Managers)

• Planning, Forecasting & Performance

• Own forecasting, promotional planning, evaluation, and business reporting for the portfolio

• Manage day to day administration of the product portfolio, including promotional evaluation and post event analysis.

• Monitor performance against plan and proactively identify risks and opportunities

Activation & Execution

• Deliver in store activation and brand initiatives aligned to Unilever’s Pulsing Plan

• Lead range reviews, merchandising initiatives, and executional excellence in collaboration with CSP, marketing, and shopper teams

• Ensure effective field communication and execution through close alignment with execution teams

Cross Functional Collaboration

• Work closely with Category, CSP, Shopper, Supply Chain, Finance, and Marketing teams to deliver integrated customer plans

• Partner with Customer Service teams to resolve service issues efficiently and maintain strong customer relationships

• Support delivery of broader category and business initiatives (e.g. price changes, NPD launches, brand activations)

What You’ll Bring

• Proven experience in FMCG account management or customer development

• Experience managing customers within grocery or large retail environments

• Strong commercial acumen with experience managing trade investment and forecasting

Skills & Capabilities

• Strong relationship building and influencing skills with both internal and external stakeholders

• Analytical capability, with confidence interpreting data to inform decisions

• Highly organised, with the ability to manage multiple priorities in a fast-paced environment

• Bias for action, ownership mindset, and strong executional focus

What awaits you at Unilever?

The core of Unilever’s culture is captured as Human, Purposeful, Accountable. You will be joining a dynamic, flexible, and inspiring work environment that truly cares about your wellbeing, values what you do and celebrates your success.

This is your opportunity to be part of a purpose-led business and a global community where you can progress your career both locally and internationally. You will also benefit from amazing discounts on external company products, attractive employee referral reward program amongst other benefits.

This is a great opportunity to work within an iconic and global organization. We have gained our reputation as one of the world's most admired employers by providing an environment where individuals can achieve their goals, both professionally and personally.

Make no mistake we expect a lot from our people as they do of us. So, if you can rise to the challenge, don't waste any time - apply now!

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact [email protected].

Unilever is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities.

At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.