Customer Management Solutions - Customer and Partner Management - Senior Associate (Flexible Hybrid)

Company Description

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.

Job Description

As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers.
THE IMPACT YOU WILL MAKE
The Customer Management Solutions - Customer and Partner Management - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.
• Identify executives, managers, and team members to support customer relationships.
• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities.
• Provide support for operational activities.
• Provide subject matter expertise, best practices, and recommendations for teams across the organization.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM
Minimum Required Experiences

• 2 years

Desired Experiences

• Bachelor degree or equivalent
• 4 years mortgage industry in a technology or lender capacity

Skills

• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.
• Ability to frame ideas as systems and analyzing the inputs, outputs, and process
• Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.
• Adept at managing project plans, resources, and people to ensure successful project completion.
• Manage initiatives designed to enhance our strategic relationships with technology solution providers across both internal and external stakeholders.
• Experience helping an organization to plan and manage change in effort to meet strategic objectives.

Tools

• Skilled in Microsoft Office/Team applications
• Experience using Salesforce CRM

Additional Information

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired. At times, while business needs may call for on-site collaboration, which means proximity within a reasonable commute to your designated office location is preferred unless job is noted as open to remote.
Fannie Mae is primarily a hybrid company. We embrace flexibility for our employees while providing office space for in-person work and collaboration. This role is classified as (Remote/Hybrid/Onsite). If you speak with a Recruiter, they will provide you with more information about the definition of this classification.
Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected]

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.