Job Description
Customer Logistics Manager
We are looking for a business minded self-starter, keen to make a difference through enhancing Customer service & logistics at Kraft Heinz. Kraft Heinz is an ever-changing and evolving business, which makes this a varied and dynamic role. If you are analytically minded, possess a strong ability to drive focus and manage change between Supply Chain & Sales, you would be a perfect fit for this role.
This Customer Logistics Manager CARICAM Role reports into the 'Head of S&OP & Logistics - CARICAM'. This role is based in Costa Rica and works closely with the Demand Planning, Logistics, Sales, Marketing and Operational finance teams.
The ideal candidate will have S&OP process experience, gained through a role in Demand Planning, Sales, Customer Service / Logistics. The primary focus is developing & leading strategic Supply Chain partnerships with our customers & distributors and build a solid foundation to support the commercial and operations functions.
Main Responsabilities:
Meet/Collaborate with supply and logistics teams, defining overall service strategy for CARICAM to deliver optimal service level.
Meet/Collaborate with supply and logistics teams, defining overall service strategy for CARICAM to deliver optimal service level.
Accountable for understanding root causes, service issues and create/oversee actions to improve service level | Gather and understand service and measure by the customer (SAMBC) | Develop collaborative forecast routines with customers.
To define the optimum level of inventory for our customers to fulfil MS, maximize GSV, and manage cost to improve customer satisfaction.
Liaise/meet with the Customer to optimize product replenishment and successfully enabling events (new sku's, promotions, discontinuations and/or deprioritizations) which require logistics support.
Negotiate with customers to continuously improve MOQs, cost reduction projects, Order frequencies and other features of the customer order profile and purchase habits.
Accountable for the annual launch, process and construction of the customer engagement survey/Advantage survey. Identify gaps and opportunities and drive the annual customer engagement plan. (Advantage Survey - Internal Survey). Secure KHC's supply chain preferred supplier position for CARICAM customers.
Drive the "customer meet" process and agenda. Also, when requested by the customer, meet and be the Supply face of the company (This meetings are usually held at an executive level).
Identify and implement supply chain value projects, for both removing cost or enable value creation. Working with commercial, supply and logistics teams along with the customer. | Create and drive digital improvement plan internally and externally with customers.
Knowledge & Experience Required:
Bachelor's degree and/or post-graduate qualification with a focus on Supply Chain, Logistics or Commerce
At a minimum, 5+ years' experience related to Supply Chain or Distributor Sales functions (Logistics, Customer Service, Demand Planning, Sales with distributor model)
Strong interpersonal and stakeholder management skills; the ability to deliver a consistent message from analyst level to c-suit management
Experience in streamlining communication across all stakeholders.
Proficiency in the Microsoft Suite & handling big data is essential (mainly Excel & PowerPoint).
Fluency in Spanish and English is a requirement.
Location(s)
Alajuela, Costa Rica
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
