Job Description
- Ensure the delivery of outstanding customer service by supervising customer orders, interactions, resolving called out issues, and maintaining a customer-centric approach.
- Continuously review customer service processes and procedures to identify inefficiencies and develop solutions for improvement.
- Collaborate with other departments, such as sales, operations, and marketing, to ensure smooth coordination and alignment of customer service activities
- Handling replenishment activities with Kraft Heinz customers to ensure orders fulfillment on time with no damage by coordination with internal partners' warehouse, transportation and finance teams
- Ensure strict fair share allocation of stocks between the customers according to the targets and time gone.
- Review and analyze distributors stocks, sell in, and sell out on daily basis in terms of quantities, coverage and expiry dates to ensure right stock levels are maintained and identify growth opportunities.
- Monitor sales performance to secure company monthly sales target and highlight if any slowdown across the channels.
- Prepare and analyze weekly KPIs of CFR, RDD and OTIF and tracking reason codes in case any deviations.
- Be the internal voice of customer in the company to promote the customer needs and satisfaction.
- Continuous improvement projects supporting LOGOS agenda and ensure customer excellence to be the best supplier of choice.
Qualifications
- Education: Bachelor's Degree in Supply Chain, Logistics, Engineering or Business Administration
- Work Experience: 0-2 years in Supply chain departments
- Language Knowledge: Arabic and fluent English spoken, written is a must.
Technical Skills
- Ms. office
- ERP systems
- Supply chain short term planning
Soft Skills
- Communication is a key
- Strong coordination and follow up
- Stress management and problem solving
- Analytical skills
Location(s)
El Tagamoa El Khames Commercial Office
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
What the Team is Saying
What We Do
At the heart of this journey is our ambition to create an enterprise where powerful AI solutions augment humans and where small mission-based teams are in relentless pursuit to solve tangible problems for our consumers, customers, and the enterprise. That ambition requires us to create a modern cloud and data ecosystem - a one of its kind that becomes the neural network of our company. We want you to bring your tech-self to us. We use Python, R, Spark, React, Tableau, Snowflake, Azure, and others to solve the problem on hand. In-turn, you can look forward to high-impact challenges, no bureaucracy, entrepreneurial small teams, and a unique opportunity to create and build something bold, awesome, and impactful – all while honoring our 150-year heritage and a portfolio of 200 iconic and emerging brands!
Why Work With Us
Our ambition is to become a best-in-class Digital leader by making data-driven investments that drive smarter business decisions. You’ll invent the next wave of augmented intelligence products where software & humans work side-by-side to rethink every aspect of our company. You’ll make an imprint & leave your legacy on every part of our business.
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Kraft Heinz Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.
