Customer Logistics Coordinator - Chengdu

We are looking for a proactive and customer-focused Customer Logistics Coordinator to join our Operations team in Chengdu. This role plays a vital part in delivering exceptional customer service and ensuring the smooth coordination of logistics activities across domestic and international shipments.
As a key member of the team, you will work closely with customers, logistics partners, agents, suppliers, and colleagues across our global network to provide efficient shipping solutions and support the successful delivery of time-critical shipments. This opportunity is ideal for an individual with a strong interest in international logistics, excellent communication skills, and a collaborative approach to problem-solving.
Role Responsibilities Overview:

• Build and maintain strong relationships with existing and prospective customers.
• Liaise directly with customers to understand their requirements and help develop effective shipping and logistics solutions.
• Coordinate daily logistics activities and work closely with key partners, agents, and suppliers to ensure service excellence.
• Manage customer enquiries accurately and efficiently, ensuring a high level of customer satisfaction
• Manage customer enquiries accurately and efficiently, ensuring a high level of customer satisfaction

What We Offer You:
Comprehensive benefits including:

• Social Security
• Housing Fund
• Group Commercial Insurance
• High Temperature Allowance
• Physical Examination
• Annual Leave
• Birthday Leave
• Volunteering Leave
• Employee Assistance Programme
• Spring Festival and Mid-Autumn Festival Gifts
• Women's Day Gift

Work Structure:

• Full-time (40 hours per week), Monday–Friday, 09:00 – 18:00
• Fully onsite at our Chengdu Office.

Career Growth:
Opportunity to shape global operations and develop your career within a growing global organisation
What you'll bring:

• CET-4 English qualification or above.
• Strong communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to learn quickly and work effectively in a fast-paced environment.
• Strong team-working mindset.

To learn more about Biocair, please visit us at: https://www.biocair.com/ 
Diversity & Inclusion:
Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. 
If you require adjustments during the recruitment process, please contact: [email protected]
 
Right to Work:
Biocair values diversity and strives to build a culture where everyone feels welcome and included. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note:

• Applicants must have the right to work in the China
• Visa sponsorship is not available for this opportunity.

How We Recruit:
Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. 
The process typically includes:
1.           First-stage interview (Teams)
2.           Second-stage interview (onsite)
This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.
 
Additional Information:

• Applications close on: Tuesday 18th August 2026 (we reserve the right to close the vacancy early should we receive enough applications)