Customer Learning Manager, Risk Intelligence

The London Stock Exchange Group (LSEG) supports the world’s largest, most sophisticated, and systemically meaningful organisations in the financial industry with innovative solutions, underpinned by our industry-leading data, technology, and global partnerships.
The Customer Learning Manager serves as the risk intelligence authority at LSEG. On any given day you will be collaborating with Subject Matter Authorities to design and update customer facing training content suitable for live classes, videos and/or documents. You will become the face of our company for learning, often leading intermediate to advanced level classes and covering market topics.
Responsibilities:

• Own and enhance a customer learning path

• Build or enhance all customer learning path classroom materials & video scripts

• Develop on demand learning videos

• Ensure translated content is aligned to the latest versions of learning path courses and support subtitling of videos if required.

• Deliver intermediate to advanced level classes

• Coach/Support Associates delivering beginner level classes or CSMs covering non-English classes

• Deliver and/or Partner with internal authorities on market topic webinars and handle all aspects from preparation to post session follow-up activity.

• Review attendance stats, view rates & customer feedback. Adjusting your offering accordingly.

• Support key programs & initiatives (e.g 90-day customer onboarding, customer certifications).

Qualifications and Skills:

• Fluency in English

• 3+ years markets experience preferred

• Shown ability training on LSEG solutions and risk intelligence (e.g. World-Check) expertise

• Bachelor's Degree

• Strong presentation skills and knowledge of outcome-based learning

• Demonstrates leadership skills

• Enjoys coaching and elevating performance

• Proactive, resourceful, attention to detail

• Strong MS Excel skills preferred as well on-line presentation software’s (i.e., WebEx, Teams)

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.