The Role
Map, design, and improve end-to-end customer journeys and service blueprints. Lead workshops, co-design solutions, and develop service/process specifications. Collaborate with digital/UI teams and use research and VoC insights to guide CX improvements.
Summary Generated by Built In
We are seeking a Customer Journey Specialist to map, design, and improve customer journeys across all channels. You will work with cross-functional teams to identify pain points and design better, more seamless experiences.
Key Responsibilities:
- Create and update customer journey maps, service blueprints, and future-state designs.
- Lead workshops to identify customer needs and co-design solutions.
- Develop service and process design specifications for new experiences.
- Work with digital teams to support UI/UX design and ensure feasibility.
- Use insights from research and VoC data to guide journey improvements.
Requirements
Qualifications:
- Bachelor’s degree in Service Design, UX/UI, HCI, Business, or related field.
- Experience in service design, journey mapping, or UX roles.
- 2-7 years of experience (depends on educational attainment)
- Strong skills in design tools such as Figma, Sketch, or Adobe XD.
- Knowledge of CX standards (ICXS, IDCXS) is preferred.
- Arabic language is prefered but not required
To view other vacancies we have, please check our website (www.blackpearlconsult.com) and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram
Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website.
Skills Required
- Bachelor's degree in Service Design, UX/UI, HCI, Business, or related field
- Experience in service design, journey mapping, or UX roles
- 2-7 years of experience
- Strong skills in design tools such as Figma, Sketch, or Adobe XD
- Knowledge of CX standards (ICXS, IDCXS)
- Arabic language
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The Company
What We Do
Black Pearl is a leading HR consultancy and specialist recruitment firm based in the UAE and GCC. They provide customized HR solutions, executive search, and strategic recruitment services across various corporate support, finance, accounting, and business operations roles, helping clients achieve success through tailored staffing and HR consulting services.
