Customer Journey Expert

Background

ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.

ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!

Job Overview 

As a Customer Journey Expert, you will help the Global Financial Crime and Fraud Prevention area towards its mission to drive higher quality and more efficient KYC monitoring and reviews for its consumers via advanced analytics products and services. 

You will analyze data from +20 countries which will be consuming multiple services (e.g. Transaction Monitoring, Customer Due Diligence, Customer Screening) and will also communicate in the appropriate level with relevant business/technical stakeholders from these

countries. You will also support the definition and follow up on the milestones of Data Roadmaps related to these countries. 

You will contribute to key data management and governance activities related to various Data Products and Initiatives in line with the global policies followed by ING.

Key Responsibilities 

• You help ING prevent Money Laundering and Financial Crimes globally.
• You solve complex challenges and take decisions based on data and facts.
• You gather and analyze business requirements and design data solution for various FC&FP initiatives, including critical regulatory requirements and implementation.
• You are always looking to optimize and automate processes and data, working towards improving the efficiency of the FC&FP solutions.
• You stimulate cross-border interaction and coordinate the contribution of supporting teams (such as data management, global analytics, compliance, process owners, regulators, etc.).
• You identify ways to improve data governance framework, standards, and policies within FC&FP.
• You build the bridge between business and IT  You give and ask for constructive feedback.
• You ensure compliance with ING’s policies and standards.

Key Capabilities/Experience    

• You have experience with data management (data flows, data analysis, data integration, data quality, data governance)
• You have experience in analyzing data sources and business requirements for the development of products and services
• You have participated in realizing regulatory/processes changes and translating regulatory requirements into functional designs and/or processes (experience within the areas of Financial Economic Crime, Anti Money Laundering or Compliance is a plus).
• You have (at least) basic experience in querying and analyzing large data sets to identify trends, patterns, and anomalies in data to support business decisions

Minimum Qualifications  

• You have a minimum bachelor’s degree (IT, Engineering, Mathematics or Economics/Business).
• You have a minimum of 3 years of working experience in IT process and/or software/technical implementations.
• Strong knowledge and hands-on experience with SQL (Structured Query Language).
• You are an energetic & approachable professional.
• You focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• You take responsibility, steer strategy and realizations based on facts and data, managerial courage to ask questions and make decisions.
• You can easily “switch context” – so you are able to drive multiple (and distinct) topics during the day within an Agile environment where change is constant.
• You are a strong analytical and abstract thinker.
• You are result oriented with an ability to find ways of solving or pre-empting problems.
• You are passionate for learning and knows to ask the right questions in coming up with business requirements.
• You have strong communication, presentation, networking and influencing skills.
• You are articulate – fluent in English (speaking and writing) and can communicate effectively across persons with different skillsets and seniority levels.
• You are a team player – eager to learn and can coach others.
• You share and adhere to the ING values of honesty, prudence, and responsibility.