Ready for Your Next Challenge? Join Us as a Digital Customer Journey Expert for Private Individual Onboarding!
Location: Brussels (Marnix or CSM building)
Work Schedule: Full-time | Up to 50% remote
Job Level: 16
Hiring Manager: Arnaud Schreuer
Team: Sphinx Squad – Private Individual Onboarding
Are you passionate about customer experience and obsessed with data?
Do you have a natural affinity with technology and love collaborating with many different teams?
If yes, this role is made for you!
Why This Role Is Exciting
You’ll shape the future of digital onboarding for ING’s retail clients.
You’ll work at the intersection of customer experience, data analytics, and technology.
You’ll collaborate with dynamic squads and multiple stakeholders across the bank.
You’ll have a direct impact on one of ING’s strategic priorities: seamless, mobile-first onboarding.
Your Mission
As a Digital Customer Journey Expert, you will:
Design and optimize customer-centric onboarding journeys.
Use data insights and dashboards to drive decisions and measure success.
Bridge business and IT, ensuring smooth delivery of digital solutions.
Document processes, manage dependencies, and perform end-to-end testing.
What We’re Looking For
Must-Haves:
CX mindset and passion for customer experience.
Data-driven approach and strong analytical skills.
Ability to create and interpret dashboards.
Knowledge of IT landscape and understanding business-to-IT complexities
Familiarity with ING back-office applications (Easyweb/Onepam).
Excellent stakeholder management and communication skills.
Nice-to-Haves:
Experience with Adobe Analytics and tagging measurement plans.
Testing capabilities and project management experience.
Knowledge of onboarding processes (customer data, KYC, product opening).
What’s In It for You
Be part of a strategic transformation in digital banking.
Work in a fast-evolving, innovative environment.
Grow your skills in data, tech, and customer experience.
Expand your internal network and collaborate across departments.
Contribute to ING’s mobile-led and growth strategy and make a real impact.
Curious? Motivated? Ready to make things happen?
👉 Apply now and help us create the dream onboarding journey for our customers!
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
