What does your job as a Customer Journey Expert look like?
As a Customer Journey Expert, you shape the customer’s entire digital sales journey. Your role combines strategy, customer experience, data analysis, and digital innovation to drive online sales and increase customer satisfaction.
You work closely with the Product teams to align on strategy, prioritize opportunities, and maximize impact. Are you excited to transform the insurance industry? Then this is the perfect job for you!
Your responsibilities include
- Driving sales across all channels (digital and brokerage)
- Building and executing a full action plan for the distribution of non-life insurance products
- Developing and optimizing digital sales flows and product pages
- Designing segmentation and personalization strategies
- Continuously improving the digital sales funnel to maximize conversion
- Translating business needs into business requirements, user stories, and test plans
- Supporting product improvements and the development of new value propositions
- Proposing initiatives to enhance digital visibility and customer acquisition
- Implementing initiatives to improve the Net Promoter Score (NPS) of digital customers
- Developing contact strategies aligned with key customer life moments
This is how you fit perfectly into our team
- Bachelor’s or Master’s degree with at least 2 years of experience in a similar digital, sales, or customer journey role
- Knowledge of digital sales processes; experience in insurance processes or products is a strong plus
- Strong digital mindset, with skills in design thinking (e.g., Figma), agile methodologies, and analytics tools (e.g., Google Analytics or Adobe Analytics)
- Excellent communication skills in English, with a good knowledge of French and Dutch
- Ability to manage end-to-end projects and multiple stakeholders
- Passion for innovation, digital trends, and continuous learning
- Customer-focused, collaborative, and result-driven
Who are we looking for?
NN is looking for people who give their best, come up with fresh ideas and are willing to take the initiative. People who can live by our values: care, clear and commit. We believe in an open and inclusive culture, where everyone feels welcome, valued and respected. So be yourself above all!
What you get with NN
- Your attractive salary package is supplemented by some attractive fringe benefits such as:
- group and hospitalization insurance
- meal and eco-vouchers
- 20 holiday days and 12 days recovery time
To discover your talents, develop them further and build on your career, you will receive:
- a diverse range of training courses
- a comprehensive onboarding
- workshops, coaching & well-being services
- opportunities for internal mobility
At NN, we know how important it is to have a good work-life balance. That’s why we offer a flexible home working policy. To give your creativity an extra boost, you can, of course, always visit our new working environment in the bustling Brussels, easily accessible by public transport.
Do you see yourself working as a Customer Journey Expert?
You are more than welcome!
Press “Apply now” at the top and make today your lucky day.
Skills Required
- Bachelor's or Master's degree
- At least 2 years experience in a similar digital, sales, or customer journey role
- Knowledge of digital sales processes
- Experience in insurance processes or products
- Design thinking skills (e.g., Figma)
- Experience with agile methodologies
- Experience with analytics tools (Google Analytics or Adobe Analytics)
- Excellent communication skills in English
- Good knowledge of French and Dutch
- Ability to manage end-to-end projects and multiple stakeholders
- Customer-focused, collaborative, and result-driven mindset
What We Do
NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history of more than 175 years. With our 16,000 employees, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu. NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO). For more than 175 years, our company has merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy. Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
