Payment & Settlement Services (PSS) is looking for a Customer Journey Expert who will specialize in Data & Reporting.
The team
ING’s Payment & Settlement Services (PSS) is dedicated to advancing and expanding our state-of-the-art payments and settlement services. Our focus is on delivering exceptional payment and settlement solutions that meet and exceed the expectations of ING’s business lines, while ensuring safety, security, compliance, and reliability. PSS operates as an independent unit within ING’s CTO domain, reporting directly to the Chief Technology Officer.
PSS provides standardized payment and settlement services to various ING business lines, including Wholesale Banking and Retail. Recently, PSS has transformed into a true services-based organization. To fulfill our ambitious goals, we have structured ourselves into a strategically and commercially focused entity. Within our Products department, we have established an expert team that supports the entire PSS organization on a tactical level.
We are seeking a Customer Journey Expert (CJE) who will specialize in Data & Reporting. Over the past year, our Expert Team has undertaken numerous activities requiring extensive data collection and regular report generation, such as the Service Volume Database that is used in reporting to our stakeholders (e.g. to calculate the unit costs of our services). As more processes depend on our data, we need dedicated support to manage these critical tasks efficiently.
Roles and responsibilities
- Gather and maintain data for various reporting needs, ensuring accuracy and completeness.
- Create and distribute regular reports, including managing the Service Volume Database and preparation materials for meetings with our Service Recipients.
- Manage and execute the monthly calendar for Business Intelligence (BI) reporting, ensuring timely and accurate delivery.
- Assist in the development and maintenance of processes that depend on data, ensuring they run smoothly and efficiently.
- Work closely with team members and stakeholders to understand their data needs and provide the necessary support.
- Identify opportunities for improving data collection and reporting processes, implementing best practices to enhance efficiency.
- Initiate and support projects to improve data and reporting in PSS.
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.
Furthermore, you have:
- Current residency in the Netherlands
- Experience in data collection, management, and reporting, preferably within a financial services context in a banking or financial environment
- Proficiency in using data analysis and reporting tools such as Power BI and Excel. Strong attention to detail to ensure data accuracy and completeness.
- Excellent organizational skills to manage multiple reporting tasks and deadlines.
- Ability to communicate effectively with team members and stakeholders to understand and meet their data needs.
- A proactive approach to identifying opportunities for improvement and implementing best practices.
Rewards & benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.
The benefits of working with us at ING include:
- A salary indication of 5.212 - 8.387 EUR based on 36 hours per week, tailored to your qualities and experience in global job grade 17
- 36 or 40 hour workweek
- 12-month contract with view to extend
- Individual leave: 24+2 individual holiday days based on 36 hr workweek
- Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
- CSR days: up to 2 days per year to actively engage in society by volunteering
- 13th month salary
- 8% Holiday payment
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- Mobility card
- Attractive pension scheme
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
Want to apply directly?
Does this role spark your interest and would suit your next career move? Please apply by uploading you most recent CV and motivational letter. Your motivational letter is important for us to get a better understanding of your drive, ambitions and why you are interested in joining ING and the position! For this reason we cannot process any applications that do not have a motivational letter attached.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today!
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What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
