Customer Journey Expert (business analyst) My ING application

Sorry, this job was removed at 12:23 p.m. (UTC) on Wednesday, Jul 16, 2025
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Luxembourg, LUX
In-Office
Fintech • Payments • Financial Services
The Role

You will work in a Squad within ING's Agile organization and you work with other experts to achieve the Squad's mission.

Your key activities:
 

  • Deliver My ING projects, such as Instant Payment journey, My ING reboot and web-app Touchpoint, Meeting V2 (make an appointment journey) and other customers improvements,
  • Prepare functional specifications to guide development teams and ensure alignment with business requirements,
  • Work closely with Tech and test improvements to ensure successful solution implementation,
  • Contribute to all sprint events (planning, refinements, retrospectives, demos),
  • Dealing with the most urgent incidents and improvement needs,
  • Contribute a safe and secure application by supporting DORA and risk initiatives.

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The Company
HQ: Amsterdam
65,710 Employees

What We Do

ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers

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