Customer Invoicing Manager

What starts with YOU, moves the world! 

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Invoicing Manager based at our Americas Headquarters located in Greenville, NC. 

What you will do: 

• Employee Supervision, Training & Development 

• Supervises a team of employees with the goal to instill a culture of accountability and accuracy, while empowering employees to recommend improvements.  

• Recruit and select qualified employees who demonstrate knowledge and understanding or basic accounting principles 

• Train & development employees and provide regular performance feedback. 

• Customer Invoicing  

• Oversee invoicing for accuracy and requirements for the various customer types: Major Accounts, Dealers, Consignment, Memo, Government, Intercompany, Fleet (T&M, Fixed, and Hourly), and Robotics & Automation. 

• Coordinate with Sales Ops and Pricing for special program invoicing and develop new invoicing processes as needed. 

• Maintain metrics for invoicing issues/errors for Domestic Invoicing, Export Invoicing, and Fleet Invoicing. 

• Understand and review revenue recognition policies to complete updates and recommend changes as needed. 

• Cash Application 

• Overseeing daily application of cash received to ensure up to date proper statement presentation for customer and dealer accounts. 

• Review daily reporting of Cash and metrics in BillTrust as well as month cash reconciliation. 

• Coordinate with Credit team to obtain accurate remittance details for customer payments. 

• Oversee cash lead when communicating server issues delaying receipt of bank statements or matched payments being imported in SAP from BillTrust. 

• Project Management/Continuous Improvement  

• Manage open SSRs (System Service Requests) necessary to implement system improvements. 

• Work with RPA team to develop automation for applicable invoicing processes. 

• Work with new tools such as Alteryx and Power BI to create new workflows to reduce manual processing in analysis and reporting. 

• Analysis & Problem Solving 

• Review and analyze the commissions accounts for both Domestic and Export sales to ensure proper reporting of balances. May include JE entry review and/or prep to reclass for proper balance reporting. 

• Analyze new or unique invoicing situations and develop new invoicing processes to meet the needs of the business while maintaining proper segregation of duties. 

Who you are: 

• Detail-Oriented Problem Solver: You are highly analytical and can quickly resolve discrepancies while maintaining financial accuracy. 

• Strategic Thinker: You make informed decisions regarding customer invoices and cash payments.  

• Strong Communicator: You effectively engage with internal teams, customers, and external partners to resolve issues and drive process improvements. 

• Tech-Savvy Leader: You have experience managing financial systems and implementing new technologies to optimize processes. 

• Collaborative & Adaptable: You excel in fast-paced environments, managing multiple priorities while working across teams and time zones. 

What you will need: 

• Education:  

• Bachelor's degree in Accounting or Finance (required). 

• Graduate degree and/or CPA preferred. 

• Experience:  

• 5-7 years of relevant experience in accounts receivable or financial operations. 

Skills, Experience & Abilities       

• Accounting Expertise: Strong understanding of general ledger transactions, financial statements and accounting standards, concepts and reporting principles. 

• Leadership & Team Management: Proven ability to lead and develop teams, manage relationships, and oversee projects and process improvements. 

• System Proficiency: Experience with financial software, including NOMS, SAP, Sales Force (SVMX), AS400 and Billtrust. 

• Analytical & Process Improvement: Advanced Excel skills and the ability to drive continuous improvement initiatives, including automation and system enhancements. 

• Project Management: Strong organizational skills to oversee multiple projects, meet deadlines, and implement new financial processes.  

Who we are: 

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years. 

What we offer: 

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). 

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