Customer Interface Specialist -Japan

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values.  We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. 

Are you someone who is organized, detail oriented, and loves to code? Are you interested in starting a career in Web Development? If so, the Customer Interface Specialist role may be a great fit for you!

NAVEX is looking for a new Customer Interface Specialist who will develop, deliver, and support custom web interfaces as well as other tailored services to our customers. With over 50 blue-chip customers in Japan served by our London team, we are now establishing a local presence. This position is also responsible for administering back-end requirements related to customer data and will work directly with our internal teams. The ideal candidate will work well within a team-oriented environment while managing a list of action items assigned by your manager. The majority of your tasks and responsibilities will be focused on NAVEX’s back-end system administration environment.

You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success.  Join us and help shape what’s next!

What you’ll get: 

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you’ll do:

• Collaborate in office two days a week with your team
• Produce code and graphics for web intake sites
• Evaluate project requests based on system requirements
• Analyze and upload customer data to support web reporting environments
• Review and upload text in multiple languages
• Manage multiple work tasks, prioritizing responsibilities, and executing against deliverables
• Provide technical support for Services teams
• Maintain individual Key Performance targets
• Follow instructions and establish guidelines assigned by your manager

What you’ll bring:

• 2+ years of experience in web development
• Advanced verbal and written communication skills
• Experience working directly with customers
• Basic JavaScript knowledge required, experience with JSON desirable
• Basic HTML, CSS, and web page layout skills
• Graphic design skills with a good eye for layout, color, and usability
• Familiarity with popular web browsers and principles of accessibility
• Basic understanding of database structures and functionality as they affect interface design
• The ability to interpret instructions from diverse sources
• The ability to manage multiple tasks simultaneously and work within fixed deadlines
• The ability to learn and assimilate new information quickly
• Proficiency in Microsoft Office
• Fluency in Japanese and proficiency in English
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal: 

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
• The starting pay rate for this role is 8,420,000 JPY per annum and up. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.