Customer Integration Engineer

Posted 10 Hours Ago
Be an Early Applicant
Headquarters, AZ
Senior level
Automotive
The Role
Customer Integration Engineer responsible for supporting and enhancing transmission application analysis programs. Duties include troubleshooting, requirement writing, testing, and system management. Key responsibilities include vehicle system modeling, simulation, and development of duty cycle database kiosk. Qualifications include BSME or BSEE with 5 years of experience.
Summary Generated by Built In

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.
What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.  

Learn more about this role and how you can begin driving your career forward!

Job Title:

Customer Integration Engineer

Pay Grade:

T3

Job Description:

This role in Customer Integration Engineering will be responsible for supporting, maintaining, and enhancing iSCAAN, a transmission application analysis and vehicle performance simulation program, and DesignCalcs, a transmission installation design utility. This role will also be responsible for co-leading development of a duty cycle database kiosk (Big Data) which will enable the organization to more clearly understand how our products are being used in commercial vehicles and equipment. Activities will include troubleshooting and resolution of customer issues, visualizing and writing requirements to develop new features and functionality, testing new features and functionality and management of system data.

Key Responsibilities:

  • iSCAAN and DesignCalcs
    • Perform vehicle system modelling and simulation, with a focus on transmission performance.
    • Troubleshoot simulation issues with internal and external customers. Work with the programming team to identify and correct code and/or process issues.
    • Identify the need for new simulation and modeling features and capabilities and write requirements to develop them. 
    • Develop Test Cases to effectively validate simulation corrections and enhancements.
    • As a simulation system Administrator, maintain existing and new data files, manage User access and security roles and monitor system performance and usage.
    • Analyze application results to support the creation and revision of transmission and vehicle performance guidelines.
  • Duty cycle database kiosk
    • In conjunction with the Data Science and Analytics team, co-lead development of a self-service portal which provides easy access to summarized vocational and product usage data.
    • Identify the need for new analysis features, capabilities, and summaries and write the requirements to develop them. 
    • Develop Test Cases to effectively validate new duty cycle analysis features.

Key Performance Measures:

  • Accurate application analysis and vehicle performance simulation results
  • Programs are easy to use and understandable by internal and external customer engineering, sales and service personnel.
  • Supports conventional, hybrid, and electrified Allison Transmission products.
  • Helps optimize vehicle powertrain configurations to meet customer requirements.
  • System data is maintained with up-to-date content.
  • Duty cycle self-service kiosk is easy to access and use with meaningful summaries of product usage across multiple categories, such as vocation and transmission model.
  • Cross-functional organization needs for understanding vocations and product use are met.

Qualifications:

  • US person
  • BSME or BSEE with minimum 5 years of experience.
  • Excellent written and spoken business communication skills.
  • High level of interpersonal skills to work effectively with, train and guide internal and external customers.
  • Attention to details.
  • Familiarity with utilizing MATLAB, Python, Power BI, .Net (C#) and SQL Server.

Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.

The Company
HQ: Indianapolis, IN
0 Employees
On-site Workplace
Year Founded: 1915

What We Do

Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense.

Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.

OUR VISION
In addition to being the world’s leading provider of commercial-duty automatic transmissions and hybrid propulsion systems, we also strive to be the foremost provider of parts and services for our customers.

Whether you drive, sell, service or distribute on-highway vehicles, defense vehicles or off-highway equipment, Allison provides you with the highest quality products and the best customer care. We work to win your trust and enthusiasm through continuous improvement driven by the integrity, teamwork and innovation from our employees and authorized partners.

OUR PROMISE
Allison promises our customers an automatic experience like they’ve never had: an unrivaled combination of Quality, Reliability, Durability, Vocational Value and Customer Service.

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