Customer Insights Senior Analyst

Step into a role as a Customer Insights Senior Analyst at Bright Horizons, where you will work with the Customer Insights Team to support our Customer Experience survey strategy. Experience in survey development/research and best practices are necessary to support the end-to-end research process. The ideal candidate will be customer-obsessed, have a passion for data, and analytical skills to identify themes, trends and actionable insights for multiple services across Bright Horizons. This requires the skills to design, build, evaluate and analyze our customer experience surveys to create visualizations and reporting designed to carry the customer's voice to the organization. This position will be part of a fast-paced, collaborative team, and must be able to manage multiple time-sensitive projects.

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Life insurance

• Long-term and short-term disability insurance

• Employee referral bonus program

• Tuition reimbursement program

Also, depending on hire date and subject to applicable eligibility requirements, new employees in this role receive up to: 40 hours of paid sick time per year, 60 hours of paid vacation time per year, 6 weeks of paid parental leave, and 9 paid holidays annually. 

Responsibilities:

• Uphold Supports research development and end-to-end survey process.

• Works with stakeholders and end users throughout each stage of project design up to and including dashboards/reporting to communicate insights and ensure understanding

• Acts as a research/analysis subject matter expert and resource for Customer Insights

• Understands context of data and appropriate uses

• Monitors, measures and provides feedback on surveys and report performance

• Performs intermediate data transformations in Excel

• Monitors health of surveys and brings issues to leadership

• Develop and maintain a working knowledge of company operations

• Works collaboratively with other departments

• Exercises authority to design, distribute, and analyze surveys

• Evaluates projects and methodology to recommend opportunities for optimization

Qualifications:

Candidates must pass required state and company background checks, and meet state and company minimum education and experience requirements:  

• Bachelor's Degree - Required in Analytics, Math, Research - Preferred

• 3 years of experience in survey development and analysis, preferably with the Qualtrics Customer Experience platform, but other platforms may be considered - Required

• Experience with Qualtrics CX Platform to include survey programming/ deployment and dashboard mapping/design

• Customer Experience mindset

• Robust analytical, problem solving, and critical thinking skills

• Ability to prioritize and manage many competing demands, and thrive in a fast-paced environment

• Excellent written and verbal communication skills

• Great attention to detail with ability to self-check own work and correct errors

• Strong skills in Excel, including sorting, filtering, and intermediate formula creation and use

• Ability and willingness to learn new systems quickly required

Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities!

Salary/Hourly Rate and Other Compensation Disclosures:

The annual starting salary for this position is between $70,000 – $75,000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or

Deadline to Apply Information:

This posting is anticipated to remain open until Feb 25, 2025.

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at [email protected] or 855-877-6866.

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.