The Role
Collects quantitative and qualitative customer data, designs Voice of the Customer surveys, builds customer databases, develops personas and segments, and generates insights to guide product roadmaps and prioritization. The role represents customer needs internally, collaborates across global functions, presents findings to senior stakeholders, and applies best practices in customer analytics and experience.
Summary Generated by Built In
HFM is an internationally acclaimed multi-asset broker,
delivering cutting-edge trading tools, platforms, and conditions to
traders worldwide. We are committed to innovation, transparency, and
excellence in the financial markets.
As we
continue to expand, we are seeking a driven and strategic Customer Insights Senior Analyst to join our team.
Responsibilities:
- Collect all available
customer data across the company, both quantitative data (e.g. trading behavior data, demographics,
surveys) and qualitative data (e.g., interviews), from the relevant functions
(Product, BI, Marketing, UI/UX, Customer Support, BD, etc).
- Create a new survey (e.g. Voice of the Customer survey) to
gather customer feedback across geographies.
- Combine all available
data (qualitative and quantitative) to create a comprehensive customer database.
- Identify the customer
segments that best represent our current and future customers, in the forms of personas (e.g.
based on geographic segmentation, behavioral segmentation or other).
- Extract useful insights that will be able to steer HFM’s product
roadmap.
- Ultimately represent the Customer needs and expectations in
internal planning and prioritization.
- Stay up
to date with best practices in customer segmentation, analytics, and experience.
Requirements
- 3+ years of relevant experience with customer data, analytics, marketing, CX or commercial role, within the fintech industry or related.
- Ability to work with numbers; strong analytical skills are vital.
- Senior presence, able to work effectively with different functions and foster collaboration among diverse teams (topic-wise and geography-wise).
- Strong self-drive and ability to work independently.
- Excellent communicator, able to present findings and insights to senior audiences.
- BA/BSc in a quantitative field. A more advanced degree will be considered a plus.
- Proficient in English, both written and spoken. Other languages are considered a plus.
- Strong ethical compass and commitment to the highest standards of integrity.
Resumes must be submitted in English.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Hybrid
Work Model (2 days working from home)
- Monthly
Food Vouchers
- Comprehensive
Health & Life Insurance
- Summer
Short Fridays (August)
- Additional
Paid Annual Leave
- Birthday
Leave
- Training
& Education Allowance
- Udemy
Business access
- Referral
Bonus Program
Additional Support
- Visa
Sponsorship and Relocation Assistance
Sounds like you?
Let’s write the next chapter together!
All Applications will be handled with the strictest
confidentiality.
Skills Required
- 3+ years of relevant experience in customer data, analytics, marketing, customer experience, or commercial roles within fintech or a related industry
- Strong analytical skills and ability to work with numbers
- Ability to collaborate effectively across functions, topics, and geographies
- Ability to work independently with strong self-drive
- Excellent communication skills and ability to present findings to senior audiences
- BA or BSc in a quantitative field
- Proficiency in written and spoken English
- Strong ethical standards and integrity
- Advanced degree
- Additional language proficiency
- Eligibility or legal authorization to work in the position's country
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The Company
What We Do
HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.
