Product Manager CX Insights

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
The Customer Experience Transformation (CXT) department is seeking a highly analytical and self-driven professional to join our team as a Product Manager. In this role, you will lead the optimization of our experience management platform, focusing on conversational analytics and customer insights. The mission of CXT is to design and deliver a five-star care experience by leveraging AI to generate actionable insights that drive effective resolution.
Job Duties and Responsibilities
In this role, you will be accountable for the day-to-day management of our Insights and Conversational Analytics product portfolio. Your responsibilities will include the design, deployment, and oversight of surveys and reporting mechanisms that empower our Voice of Customer team to extract and deliver meaningful insights. You will collaborate closely with stakeholders across all organizational levels-from individual contributors to senior leadership-to thoroughly understand their business objectives and translate these into detailed requirements. These requirements will inform survey campaigns, category and topic modeling, trend analysis, and participation in regular product business reviews with both internal teams and external partners.
Key Responsibilities:

• Design, deploy, and manage customer feedback programs using Qualtrics, Medallia or similar tools to including surveys, feedback loops, and experience tracking mechanisms
• Analyze quantitative and qualitative data to uncover business insights that inform product development and strategy
• Provide continuous management of the experience management platform including enabling new features, enhancing functionality, and driving adoption across the organization
• Develop dashboards and reports to present findings clearly to stakeholders and leadership.
• Oversee platform administration, ensuring secure user access, proper permissions, and data integrity safeguards
• Present findings and recommendations backed by customer data to guide roadmap decisions and prioritization
• Leverage customer data management and marketing automation platforms, such as Adobe CDP or Redpoint, to segment audiences and enhance personalized marketing campaigns

Skills, Experience and Requirements
Education and Experience:

• Bachelor's or Master's degree in Business, Marketing, Data Analysis, or a related field
• 3-5 years of experience in data analysis, customer experience research, product management or similar roles
• 3+ years of experience managing vendor relationships and ROI of system and tool investments
• Proven track record of managing complex projects and delivering successful product outcomes

Preferred Skills and Qualifications:

• Understanding of statistical analysis, research methodology, and data visualization
• Proven experience designing and executing customer research programs using Qualtrics or similar platforms (e.g., Medallia, SurveyMonkey, Typeform)
• Strong analytical, critical-thinking, listening, and organizational skills
• Strong background in quantitative and qualitative analysis , including interpreting customer feedback, survey data, and behavioral insights
• Experience with customer data management and marketing automation tools (Adobe CDP, Redpoint, etc.)

Visa sponsorship not available for this role.
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.