2000 16th Street, Denver, Colorado, 80202, United States of America
Manager, Customer Insights
General Purpose of the Job
The IT Customer Insights Manager will be responsible for supporting the IT Voice of the Customer program to improve the operation side of the IT customer/consumer brand. The Customer Insights Manager will culture and maintain relationships with IT customers and lead initiatives to improve customer experience based on customer feedback. This position will work directly with Incident, Problem, Change, and other ITIL processes to make sure feedback from customers is championed and effectively prioritized. The IT Customer Insights Manager will gather, analyze and ensure collected sentiment feedback and data are shared with key stakeholders.
Essential Duties and Responsibilities
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Build and maintain relationships with IT Customers
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Create and deliver presentations for customer audiences with IT updates around top customer pain points and new IT initiatives
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Collect customer feedback on operational IT Pain Points
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Investigate customer feedback, run down IT Problems, follow-up with customer
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Identify new opportunities to improve customer exp through growth of existing services or new services or new customers
Education and Experience
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Bachelor’s Degree required.
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4-6 years' experience in Customer Insights
Specialized Experience, Education, Training, or Qualifications
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Supervisory experience (preferred)
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Capability to build highly effective teams in support of business growth (preferred)
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Intermediate/Advanced Microsoft PowerPoint and Excel skills required (required)
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Commitment to DaVita Mission and Values (required)
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ITIL Foundations (preferred)
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
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Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
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Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
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Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
Salary/ Wage Range
$56,500.00 - $83,000.00 / year
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
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What We Do
The name DaVita is an adaptation of an Italian phrase meaning “giving life.” We give life every day for our patients needing dialysis. Our mission is to be the Provider, Partner and Employer of Choice, and we are building the greatest health care community the world has ever seen, guided by our core values of: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun.
At DaVita, we’re a community first and a company second. We care for our teammates with the same intensity with which we care for our patients – and encourage our teammates to bring their hearts to work. That is, we can be the same people inside and outside of work because for us, it’s not work, it’s our passion.
