Industry / Sector: FMCG & Consumer Goods
Location: Dubai, United Arab Emirates
Experience: Relevant experience in customer research, insights or experience design
Academic background: Master's in Psychology, Marketing, Business Analytics or related field, or equivalent professional expertise
Employment type: Full-time
Work arrangement: On-site, Dubai
Salary: Negotiable, depending on experience
Our client in the FMCG & Consumer Goods sector is searching for a Customer Insights & Experience Research Lead based in Dubai.
Lead applied customer research and turn quantitative and qualitative findings into service improvements.
- Design surveys and research plans.
- Analyse customer journeys, feedback and service metrics.
- Present insight reports and improvement priorities.
- Coordinate research stakeholders and external partners.
- Research methods, survey design and data interpretation.
- Qualitative interviewing and presentation skills.
- Excel, SPSS, R or BI tools advantageous.
- Relevant postgraduate qualification or equivalent demonstrable expertise.
- Professional English and ability to work collaboratively in a multicultural environment.
Master's or MBA graduates and early-to-mid-career professionals with the experience described above. Equivalent demonstrable expertise will also be considered.
- Career development and professional growth opportunities within an established organisation in the sector.
- Exposure to a dynamic, international and multicultural work environment.
Apply via this page or send your CV to [email protected], indicating your earliest availability, relevant professional experience and interest in the FMCG & Consumer Goods sector.
Skills Required
- Relevant experience in customer research, customer insights, or experience design
- Master's degree in Psychology, Marketing, Business Analytics, or a related field, or equivalent professional expertise
- Research methods, survey design, and data interpretation skills
- Qualitative interviewing and presentation skills
- Professional English proficiency
- Ability to work collaboratively in a multicultural environment
- Experience with Excel, SPSS, R, or business intelligence tools
What We Do
Global Human Capital Group is a Dubai-headquartered international HR consulting and executive-search firm serving organizations across the GCC, Europe and global markets. It provides senior-level executive and board search, middle-management and specialist recruitment, and organizational advisory, using senior-led expertise and proprietary research. Its talent solutions span sectors including technology, healthcare, pharmaceuticals, energy, finance and infrastructure, with a boutique, human-centric and data-informed approach focused on leadership hiring and organizational needs.
