The Role
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to accomplish the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
Customer Innovation engineers are business process and customer centric engineers who improve our customer’s overall user experience by accelerating process solutions for digital adoption. As part of the FCTO team, they are professionals who design, develop and maintain Digital Adoption Platform (DAP) Solutions. They use their creativity and technical skills while applying the principles of software engineering to help solve new and ongoing problems for our customers.
What You'll Own
- Support full development life cycle using a DevOps approach with a product mindset.
- Demonstrate good judgment in selecting the appropriate methods and techniques for obtaining a solution.
- Use field, customer, sales, and internal product requirements to design solutions as part of an agile team.
- Develop flowcharts, layouts, and documentation to capture requirements and solutions.
- Write well-designed and testable code following best practice agile principles while considering operational feasibility and sustainability of the solution.
- Integrate software components into a fully functional DAP Solution.
- Develop solution verification plans and quality assurance procedures.
- Document and maintain solution functionality (troubleshoot, debug and upgrade) following a continuous improvement methodology.
- Responsible for the upkeep of accelerator data describing the accelerator functionality and delivery communication for all supported functions.
- Deploy solutions and evaluate user feedback.
- Comply with project plans and industry standards. Ensure solutions are updated with the latest target platform features.
What You'll Need to Suceed
- BS or above, Master’s degree is preferred; major in computer science or related engineering fields; 3 years or above with relevant work experience.
- Knowledge of Digital Adoption Platform (DAP) software. Skills and experience as business analyst with working acumen for various business processes.
- 2 years of experience using application software technologies and techniques (integration, orchestration, automation, data services) in an agile DevOps environment.
- Experience using visual or no-code development tools as part of your toolkit. Relational database experience.
- Ability to work with limited guidance in a team environment.
- Expert knowledge of object oriented programming.
Nice to Have
- 1+ years of experience building with WalkMe Products.TOGAF training or experience.
- TOGAF training or experience.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
- Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
- WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
- WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!
Our job titles may span more than one career level. The starting base pay for this role is between $80,000 and $100,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and RSUs as part of our competitive total rewards package.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
