Customer Implementation Lead, South East Asia

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities

In this role, you will be an integral part of delivering Maersk’s vision of becoming the Global Integrator of container logistics, by leading the smooth onboarding of new business in Southeast Asia.

You will drive cross-functional collaboration, align internal capabilities with customer needs, and accelerate time-to-value—key to delivering a fully integrated customer experience.

Ultimately, you will play a pivotal role in shaping the customer journey—translating commercial agreements into operational success, delivering a transformative experience for our customers that lays the foundation for long-term strategic partnerships.
 

Project Management 

• Lead the planning and execution of customer onboarding, ensuring high-quality service delivery across Maersk functions.

• Identify, assess, and mitigate risks throughout the implementation process to ensure timely delivery and minimize disruptions.

• Engage and manage internal and external stakeholders to align expectations, resolve issues, and drive successful project outcomes.

• Maintain clear, consistent communication with all stakeholders to support alignment and smooth project execution.

• Provide regular progress updates and escalate issues timely to senior leadership to facilitate proactive decision-making.

Customer Relationship Management 

• Drive customer engagements to achieve alignment between customer’s requirements and processes against Maersk standards

• Develop and maintain strong relationships with key customer stakeholders at strategic and operational levels.

• Monitor operations post Go-Live and serve as customer’s focal for issue resolution during Hypercare

• Conduct gatekeeping to ensure the implemented solution aligns with the agreed commercial terms and awarded scope.

Operational Engagement 

• Ensure infrastructure for customer solutions is in place including: resource recruitment, SOPs, IOPs, systems/EDI setup, customer and vendor training, as well as performance reporting.

• Ensure sound processes are in place and monitor compliance by executing teams, to deliver optimal quality services 

Commercial Engagement 

• Support Sales team during Commercial Pursuit phase for strategic customers by presenting Maersk implementation methodology, project planning and execution approach

• Provide expertise consultancy to Sales in terms of feasible approach and timelines for customer onboarding

We’re looking for

• 5-10 years of operations experience in Logistics (trucking, LCL, Custom brokerage, etc)  and/or Supply Chain Management (4PL). 

• Experience working in large multi-country organizations with cross-functional matrix structures      

• Proven project management skills handling mid to high-level complexity projects

• Excellent communication and conflict resolution abilities

• Customer-centric with exceptional stakeholder management skills

• Ability to deliver high-quality results under tight deadlines

• Strong analytical skills and ability to interpret large quantity of data 

• Ability to lead without authority, influence and collaborate effectively across cross-functional teams

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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