Business Leader - Customer Identity

As the Business Leader for our Customer Identity Segment at N26, you will take (co) ownership of the strategy, roadmap, performance and overall development of one of our key customer journeys within onboarding. You will have a specific focus on conversion rate, onboarding cost, and KYC provider efficiency. In this role, you will act as a business owner for the segment, balancing customer experience, regulatory compliance, and commercial efficiency. You’ll work closely with Product, Engineering, Risk & Compliance, and Data teams to drive measurable impact across our onboarding and verification flows.

This is a strategic leadership position reporting into the Head of Banking Foundations and offers the opportunity to shape how millions of customers join and engage with N26. 

• Own and lead the customer identity segment end-to-end, from strategy to roadmap E.g. funnel entry through successful onboarding, with a focus on conversion, cost, and compliance.
• Define and deliver strategic improvements to onboarding journeys in collaboration with product and engineering.
• Act as the primary business stakeholder for our KYC providers, ensuring contractual and operational alignment.
• Lead quarterly OKR definition and tracking for your segment.
• Identify and execute opportunities for cost savings and operational efficiency without compromising customer experience or regulatory obligations.
• Partner with Data and Analytics to continuously test, learn, and improve onboarding flows.
   

• Strong business acumen to own and drive KPIs for our segment end-to-end
• Experience in working with product, operations and regulatory teams
• Plus: Proven experience in customer identity, onboarding, or KYC/KYB environments, ideally within fintech or regulated industries.
• A strong data-driven mindset with the ability to interpret KPIs and derive actionable insights.
• Experience managing external vendors and driving accountability across partner performance.
• Excellent stakeholder management and communication skills.
• Fluency in English; additional European languages are a plus.

• Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running

• Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop

• 26 vacation days per year, with an additional day for each year of service - up to 30 days

• A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies 

• A relocation package with visa support for those who need it

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.