Clara is the leading platform in Latin America for companies to execute and manage every payment operation. More than 50,000 leading and fast-growing businesses run on our corporate cards, bill pay, financing and B2B payments, and in 2025 the Financial Times named Clara the region’s fastest-growing company. We’re passionate about helping every company we work with become more effective—and, through that, raising the region’s competitiveness. We’re ~400 people, backed by Notable Capital, Coatue, Kaszek, monashees, DST Global, ICONIQ, General Catalyst and Goldman Sachs, among others.
We're looking for a Customer Happiness Associate to support our mission of delivering a seamless, human, and high-quality customer experience. You’ll be the voice of Clara to our customers, solving complex issues with empathy and ownership. This role is key to helping us build long-term trust with our B2B clients in Brazil, especially during critical or escalated situations.
You'll work closely with other Customer Happiness team members, as well as cross-functional teams like Product, Engineering, and Operations. Your shift will be from 08:00 to 17:00 (BRT), helping us support customers across different time zones and urgent issues.
Your responsibilities will include:
- Handling and resolving escalated customer inquiries via email, chat, and phone.
- Investigating problems thoroughly and documenting findings clearly in our internal tools.
- Proactively reaching out to customers to provide solutions and support, including follow-up calls as needed.
- Offering thoughtful options to customers considering cancelling or reducing their usage, always with a focus on long-term retention.
- Identifying and proposing improvements to our processes based on customer feedback.
- Acting as a calm, empathetic, and clear communicator—even in high-pressure or complex situations.
- Delivering support with a high bar for quality and excellence, always prioritizing the customer's needs.
- Managing multiple tickets and priorities at once with strong organization and attention to detail.
We’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
Must haves- 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment.
- Previous experience supporting B2B clients.
- Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office.
- Availability to work from 8h to 17h (BRT).
- Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator.
- Skilled at investigating and resolving issues autonomously, with solid documentation practices.
- Proficiency in Google Drive and Office tools (Advanced).
- Experience using customer support systems like Zendesk or similar (Advanced).
- Familiarity with CRM tools like HubSpot or similar (Intermediate).
- Working proficiency in Portuguese and Intermediate English.
- Professional working proficiency in English.
- Experience or interest in using AI tools to streamline support workflows.
- Basic proficiency in Spanish or a desire to learn.
- Ability to analyze trends in customer issues using spreadsheets, SQL, or similar tools.
- Leadership potential and ability to handle complexity with calm and clarity.
Where we work
This is a hybrid role: you'll split your time between the office, customers and home. We don't set a minimum number of office days for most roles — you'll spend time in the office naturally, and most days during your ramp-up or when your leader asks.
- A high talent-density team driven to make an impact in Latin America — low ego, high ownership.
- Competitive salary and stock options (ESOP) from day one.
- An annual learning budget and accelerated development paths.
- English is our working language, with Spanish and Portuguese every day.
- Clarity — Open and direct communication: we say what we mean and give context where it matters.
- Simplicity — If it can be simpler, it should be.
- Ownership — We own everything we do, end to end. When something needs to happen, we don't wait.
- Pride — We hold ourselves to a high standard, and it shows in what we deliver.
- ABC (Always Be Changing) — We adapt fast, embrace change, and keep learning.
- Inclusivity — Diverse ideas, stories and perspectives build a better Clara.
If you meet the must-haves, apply — the nice-to-haves are a bonus, not a requirement.
Skills Required
- 2+ years experience as a Customer Support Representative or Customer Success Agent, preferably in Fintech or B2B
- Previous experience supporting B2B clients
- Based in the Sao Paulo metropolitan region with availability to occasionally work from the local office
- Availability to work 08:00 to 17:00 (BRT)
- Strong interpersonal skills: calm under pressure, empathetic, clear communicator
- Skilled at investigating and resolving issues autonomously, with solid documentation practices
- Proficiency in Google Drive and Office tools (Advanced)
- Experience using customer support systems like Zendesk or similar (Advanced)
- Familiarity with CRM tools like HubSpot or similar (Intermediate)
- Working proficiency in Portuguese and Intermediate English
- Professional working proficiency in English
- Experience or interest in using AI tools to streamline support workflows
- Basic proficiency in Spanish or desire to learn
- Ability to analyze trends using spreadsheets, SQL, or similar tools
- Leadership potential and ability to handle complexity with calm and clarity
Clara Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clara and has not been reviewed or approved by Clara.
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Equity Value & Accessibility — Equity grants are emphasized across several descriptions, with stock options commonly included and in some instances available from day one. Feedback suggests this ownership component is a meaningful part of total rewards.
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Leave & Time Off Breadth — Time off offerings are portrayed as flexible, including references to flexible vacation and flexible time off policies. Feedback suggests this supports work–life balance for many roles.
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Wellbeing & Lifestyle Benefits — Wellness support is cited through mental‑health platforms, coaching and meditation programs, and monthly wellness reimbursements in some contexts. Feedback suggests these offerings complement core benefits where available.
Clara Insights
What We Do
Clara is the leading payment platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, crossborder payments, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, DST Global, General Catalyst, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors. Driven by our six core values (Ownership, Pride, ABC, Simplicity, Clarity and Inclusivity) we’ve reached a unicorn valuation in record time, have been recognized as a Great Place to Work and as one of the most promising startups according to Linkedin’s ranking “Top Startups 2021”. We’re looking for the best talent worldwide to join our team and be part of this journey, so you can't afford to miss this chance! We are: * Shaping business finances in Latin America * Driven by our 6 core values * Proud of our inclusive and caring culture * Certified as a Great Place to Work and a Top LinkedIn Startup
