Customer Guide

Location

Calgary - 4906 Richard Road SW

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.
As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

As a Customer Guide, you'll be fostering our customer experience, acting as a trusted advisor within your community. You’ll help create personalized and memorable moments for every homebuyer throughout their journey. As a critical team member, you’ll build strong, informative relationships with both prospective and current homeowners.
 

You’ll start your journey by supporting your Community Manager in the home buying process, updating MLS listings, assisting with tours, and answering questions from customers. You’ll also collaborate with teams across Sales and Marketing, Design, Construction, Customer Care, Purchasing, and Accounting to ensure a smooth and seamless customer experience.
 

Key Responsibilities:

• Assist the community lead in processing agreements, maintaining MLS listings, and assisting with customer inquiries.

• Be knowledgeable about Brookfield’s products to guide customers in their decision-making.

• Ensure timely and accurate completion of paperwork and follow-up tasks.

• Represent customer interests in team meetings and gather key details during the customer journey.

• Run reporting, including sales reports and customer feedback.

• Continuously improve sales strategies and maintain high conversion rates.

• Serve as the main point of contact for customers, coordinating with various teams to ensure a flawless experience.

• Improve the experience of purchasing a home by considering special customer requests.

• Help new homeowners get acquainted with their community and essential services.

• Maintain integrity, fairness, and a focus on customer happiness throughout the process.

• Ensure all sales and marketing assets are presented expertly and meet company standards.

• Contribute to innovative marketing ideas and maintain project-specific website content.

• Stay informed about competitors and industry trends through regular analysis.

• Actively participate in the regional homebuilding community.

• Travelling to different sales centres that are located across the city

• Sales team members are encouraged to maintain flexible scheduling, with availability during evenings and weekends as needed
   

What You’ll Bring:

• Minimum of 2 years of experience in sales, or a combination of education and experience; a post-secondary diploma or degree in Business or a related field is preferred.

• Proven track record of success in customer service.

• Experience handling multiple tasks simultaneously, with strong attention to detail and social skills.

• Ability to meet performance metrics and key achievements.

• Enthusiastic about technology and open to continuous learning.

• Experience with CRM and ERP systems is valuable.

• Familiarity with Salesforce, Hubspot, and NewStar is a plus, but not required.

• Proficient in keyboarding and data entry, with accuracy and efficiency.
   

What We Offer:

• Competitive compensation and total rewards package

• Excellent extended medical, dental, and vision benefits beginning day 1

• RRSP program, contributions begin on day 1

• Career development programs

• Paid Volunteer Hours

• Paid parental leave

• Family planning assistance, including IVF, surrogacy and adoption options

• Wellness and mental health resources

• Pet insurance offering

• A culture based on our values of Passion, Integrity & Community!

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.