Customer Guidance Specialist (B2+ English)

OBRIO is an IT company with Ukrainian roots inside Genesis business ecosystem. Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.
We are developing Nebula – the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web. 

Our mission is to make people happier by improving the quality of their relationships. 
Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 - our average AppStore rating (with more than 215 thousand ratings);
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine, TechCrunch, VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company, AIN, IT Arena, MEGOGO, DOU, Projector Institute
  Who we are looking for?

As we are scaling rapidly, we are always looking for responsible Customer Guidance Specialists to join our team. You will work on a shift schedule - morning shift 07.00-15.00, night shift 00.00-08.00, day shift 15.00-23.00. You can choose the working pattern yourself (3 work shifts - 2 days off / 2 work shifts - 2 days off ; day shifts - 3 working shifts, 2 days off / 4 working shifts, 2 days off).
Please note that all communication regarding the selection process for this position will be conducted via email. Therefore, please do not forget to check your EMAIL regularly.
What does the online chat management team do?
We are developing a platform for consultations in the field of astrology and wellbeing. Our experts do socially valuable work. People often lack communication, confidence in the future, support and motivation. Often people just want to pour their heart out and hear that everything will be alright. We help people from all over the world to cope with different life situations using astrology, spiritual practices, emotional intelligence as well as coaching tools.
In fact, our consultations help people to look at the situation differently, giving them space for reflection. After receiving insights, a person can find meaning where they had not noticed it before. Our counseling adds optimism and new meaning to people's lives, since for many people, talking is a great way to cope with psycho-emotional tension. In addition, our consultations increase clients' self-esteem, which has a wonderful effect on their everyday life.
Your impact:

• Providing consultations for customers of the WEB-site via live chat using the tools of astrology, tarot, esotericism, coaching and spiritual practices;
• Providing empathetic and responsive service to meet the needs of our customers;
• Contribute to the team achievements and company goals.

About you:

• You have strong B2 English proficiency or higher;
• You are interested in and knowledgeable about astrology, tarot, esotericism, mindfulness, and life coaching. They are all used for quality communication with our users. If you feel that your knowledge is insufficient, we provide training, a knowledge base with described flows for different cases and guides on all tools, and our experts and mentors will consult and accompany you in the early stages.
• You have excellent communication and emotional intelligence skills;
• You are confident in using PC and computer programs;
• You can type in English quickly – 35 words per minute;
• You are attentive, persistent, and responsible.

It will be great if you have:

• Commercial/volunteer work experience in call centers, psychological support services, social work fields, chat operator positions;
• Life coaching certification/education in a field of psychology;
• Knowledge and/or experience working with vulnerable individuals requiring support;
• Confidence, enthusiasm, and ability to manage work load;
• Desire to develop knowledge and skills.

Working at OBRIO is: 

• A great opportunity to start your IT career from scratch; 
• A good compensation that allows you to focus on project development and your professional growth to Shift Lead or Team Lead;
• A flexible work schedule; 
• A strong professional team – you will have the opportunity to share knowledge with colleagues and gain new experience; 
• The opportunity to improve your English language skills and also learn and develop professionally; 
• Interesting and challenging tasks. We love those who are not afraid to step out of the box 😉

Let's team up and reach for the stars together!

More about us on social media: Facebook, Instagram, LinkedIn, TikTok.

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