Customer Growth Retention Manager

As a Customer Growth Retention Manager for AMS, working closely with the Public Sector, AMS Central and supporting regions, you will be a key member of our Customer Growth Team, responsible for supporting a portfolio of customers to drive retention and expansion. You will work closely with the Customer Growth Account Managers to ensure they have all the operational support on accounts to create accurate renewal, upsell and down sell quotes for our Enterprise customers.

Key Responsibilities

• Work directly with internal partners (CGAMs) to facilitate quote creation, on time for your assigned customers.

• Prepare and manage renewal quotes, collaborating with Deal Desk, Legal and Finance teams as needed.

• Make sure all pricing is correct before issuing quotes for download, for CGAMs.

• Attend Biweekly meetings with Partners within the Public Sector.

• Proactively monitor quoting, making sure we are offering Multiyear renewals, creative comparisons for our customers.

• Consistently meet or exceed monthly renewal targets, always improving our on-time renewal rate.

• Understand all corporate legal and pricing initiatives and how they impact our quotes.

• Manage a system or process for regular data updates and provide training on data management best practices to maintain the accuracy and completeness of the contact data.

Job Requirements:

• 3-5 years of experience in customer renewals Public Sector or Renewals experience, account management, or revenue operations within a SaaS company or similar background.

• Strong business and commercial acumen, with experience in pricing, contracts, and IT operations best practices.

• Proven ability to build relationships and collaborate with internal teams (Sales, Deal Desk, Legal, Finance) and customers.

• Excellent communication skills (verbal and written) in English; additional languages are a plus.

• Team player, working aligned with internal departments, forming relationships and working on the same end goal.

• Experience working with executive-level stakeholders, influencing decisions, and managing customer expectations.

• Proactive, results-driven, and self-motivated, with the ability to work independently in a fast-paced environment.

• Comfortable in high-growth and global organizations, adapting to changing priorities.

• Strong analytical and problem-solving skills, with experience in data management and reporting.

Success Metrics: 

• On Time Renewal Rate

• Individual Renewal Rate

Tricentis Core Values: 

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary + success-oriented commission / bonus

• Supportive and engaged leadership team.

• Career path and professional & personal development.

• 401(k) / pension plan, full benefits package available.

• Hybrid work environment.

• Personal and professional development.

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran.