Customer Growth Renewals Manager

Tricentis’ Renewals Team is a critical part of our Customer Experience organization. As a Customer Growth Renewals Manager, you will be a key contributor and part of a team of Renewals Managers located in our APAC region. Your mission is to ensure customers receive an exceptional experience during the Renewal phase of their journey with Tricentis, while achieving company retention targets.
Responsibilities:

• Collaborate closely with Customer Growth Account Managers to understand client needs and develop renewal strategies based on data-driven insights in alignment with company initiatives.

• Assist with identifying and closing growth opportunities with success leveraging cross-functional teams.

• Provide management insights into renewal activities and engage them as needed to drive success.

• Address customer requirements and challenges, demonstrating strong account management skills to ensure timely renewals.

• Develop and execute negotiation strategies for contract renewals, optimizing terms and building trust with customers.

• Work with internal stakeholders across various departments to develop comprehensive renewal strategies, utilizing tools such as Asana, Power BI, and Salesforce.

• Adhere to internal processes and best practices in Opportunity forecasting, Data quality, and salesforce hygiene.

• Maintain a forecast of renewals within your territory, proactively identifying and mitigating risks.

• Participate actively in strategic account planning, focusing on public sector clients.

Required Skills/Experience:

• 3-5+ years of renewals, account management, or customer success experience

• Experience with the channel, distributors, and partner ecosystem. 

• Proven success in contract renewals, with a focus on negotiating terms.

• Experience managing complex, multi-year contracts.

• Proficiency in process management, financial analysis, and policy adherence.

• Familiarity with tools such as Salesforce CPQ, Excel, Asana, and Power BI.

• Ability to structure and assess problems and execute on high level directives

  Strong written and verbal communication skills with experience engaging and partnering at all levels

• Excellent problem solving, project management, interpersonal and organizational skills

• Adaptability to changing priorities and organizational policies.

• Prior experience working with Public Sector & Large Enterprises a plus.

OUR CORE VALUES

Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.    

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

Why You’ll Love Working at Tricentis:

• Market competitive salary + success-oriented bonus.

• Day 1 HMO coverage with 3 free dependents.

• Hybrid work arrangement

• Work with the market leader in model-based automation testing.

• Supportive and engaged leadership team.

• Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice

• We’re a global company!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.