About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.
As a Scale Engagement Portfolio Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.
What You'll Do
- Design and run lifecycle programs: onboarding, adoption nudges, renewal, win-back, tied to journey stages and triggers.
- Work through digital motion: in-app guides, email/automation sequences, webinars, help content, community, not calls per account.
- Use data and health scores to segment and prioritize, then intervene only where signals warrant (at-risk, expansion-ready).
- Partner with Ops, Marketing, and Product to build the plays and measure what moves the metrics.
- Drive adoption of new processes, systems and tooling to ensure excellence in execution and tracking activities.
- Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.
- Lead the Training agenda of the regional team ensuring that we cover all the gaps to increase their effectiveness (new tool adoption, product training, commercial speech, pricing analysis, etc.).
Who You Are
- 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role.
- Proven experience leading cross-functional projects in a global organization.
- Strong project management, analytical, and stakeholder management skills.
- Data-driven, proactive, and comfortable working in a fast-paced environment.
- Experience with building AI tools is a strong advantage.
Experience with Salesforce and business intelligence tools is a strong advantage
The Payoneer Ways of Working
Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.
Do it. Own it.
Being fearlessly accountable in everything we do.
Continuously improve
Always striving for a higher standard than our last.
Build each other up
Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
Skills Required
- 6+ years experience in Growth, Customer Success, Strategy, or Business Operations
- Experience in fintech or tech environments
- Strong analytical skills and ability to translate data into business actions
- Proven experience managing cross-functional and global initiatives
- Experience with customer segmentation, lifecycle programs, or scoring models
- Ability to influence stakeholders across regions and seniority levels
- Strong written and verbal communication skills in English
- Technical acumen: understanding systems, data flows, and integrations to translate business requirements to technical teams
- Experience designing and running experiments (A/B tests, pilot programs) and measuring uplift
- Program ownership, strategy development, and execution capability with focus on continuous improvement
Payoneer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Payoneer and has not been reviewed or approved by Payoneer.
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Healthcare Strength — Healthcare coverage in the US is described as fully funded for medical, dental, and vision. Feedback suggests this materially boosts the value of total rewards.
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Leave & Time Off Breadth — Time off includes 20 PTO days and supportive flexibility such as work-from-home reimbursements. These elements are frequently cited as enhancing work-life balance.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle perks such as wellness stipends, free Friday lunches, stocked kitchens, and office events are highlighted. These extras are seen as augmenting overall compensation value.
Payoneer Insights
What We Do
Payoneer is the financial technology company empowering borderless businesses to transact, do business, and grow globally. Founded in 2005, we're here to enable entrepreneurs and businesses in 190+ countries and territories to succeed in the global economy. Our all-in-one financial platform is built to removes barriers and simplify cross-border commerce, making it easier for millions of SMBs to pay and get paid, manage their funds across multiple currencies, and grow their businesses.
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