Customer Growth Manager

Customer Growth Manager

Full Time, NYC (In-Office, 5 Days/Week)

About Henry

Henry is redefining how commercial real estate professionals generate deal materials - pitch decks, BOVs, and loan packages - by combining generative AI with proprietary data integrations. We’re the fastest-growing AI-native proptech company in the world, backed by tier one VCs including YC and Susa Ventures and already used by 80% of the top CRE brokerages in the world.

About the Role

We’re hiring a Customer Growth Manager to own a book of commercial real estate broker accounts through the middle of their lifecycle - post-onboarding through renewal.

This is a high-energy, relationship-driven role. If you like being in motion - talking to customers, jumping on calls, texting, solving problems in real time - you’ll love this seat. The best people here don’t wait for things to happen. They’re in constant touch with their accounts, building real relationships and making sure nothing slips.

You’re not just maintaining accounts - you’re growing them. That means spotting opportunities, getting new teams excited about Henry, and helping your customers win more deals using the product.

At Henry, CS isn’t a support function sitting in the background. It’s front-line, fast-paced, and deeply embedded in the customer’s day-to-day. You’ll feel the impact of your work immediately - when a deck gets out faster, when a broker wins a deal, when a team fully buys in.

What You'll Own

Account Health & Relationships

• Run a high-volume book of CRE broker accounts, with accountability for retention, expansion, and overall account health

• Identify and execute on upsell and expansion opportunities (new teams, users, and use cases)

• Partner with customers to increase product adoption and embed Henry into their day-to-day workflows

• Support and lead renewal conversations, ensuring clear ROI and continued partnership

Relationships & Customer Insight

• Build strong, trust-based relationships through consistent, high-touch engagement

• Develop a deep understanding of your accounts - how they operate, what they prioritize, and how they measure success

• Stay close to day-to-day activity to proactively identify risks and opportunities

• Be comfortable reaching out directly (calls, texts, email) to maintain momentum and alignment

Engagement & Execution

• Drive consistent engagement across your book - you don’t let accounts go quiet

• Act quickly on usage signals and customer behavior, translating data into action

• Connect customer and product, turning feedback into action

• Operate with urgency, strong follow-through, and a high standard of ownership

What We're Looking For

• 3-5 years of experience in customer success, account management, or a similar role with revenue or expansion ownership

• Strong relationship-builder who enjoys frequent customer interaction

• Commercially minded - able to identify growth opportunities and navigate pricing / expansion conversations

• Proactive by default - you create touchpoints, not wait for them

• Highly organized and able to manage a large book of accounts without dropping details

• Data-curious - comfortable using usage signals to inform decisions and outreach

Why Henry

This is a rare opportunity to operate as a true extension of the founders at a high-growth, category-defining AI company - with real revenue, real customers, and strong momentum.

You’ll be stepping into a role with real ownership and visibility. You won’t be layers removed from decisions - you’ll be close to the action, working directly with leadership and helping shape how we grow.

• Define and build the account growth motion as the company scales

• Own relationships with a high-stakes, high-value customer base (CRE brokers)

• Operate with a high degree of autonomy - trusted to move quickly and make decisions

Alongside that, you’ll have strong support and upside:

• Competitive compensation

• Full medical, dental, and vision coverage

• 401(k)

• Daily lunch and dinner in-office

• Clear growth trajectory as the company continues to scale