IDnow is a leader in digital identity and fraud prevention in Europe with a mission to transform trust into the most powerful asset in the digital world, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention. Through its broad portfolio of digital identity and fraud prevention solutions, IDnow establishes, maintains and enriches trust throughout the customer journey, ensuring businesses can confidently and securely operate while leveraging digital identity to drive growth, security and scalability.
The company has offices in Germany, United Kingdom, Romania and France, and is backed by renowned institutional investors, including Corsair Capital and Seventure Partners. Its portfolio of international clients spans a wide range of end markets including financial services, telecommunications, travel & mobility, gaming, and other industries.
This is limited position and based in Munich/Berlin, Germany or Rennes, France.
IDnow is looking for Customer Growth Manager (f/m/d) to join our team. This is primarily a product communications role within a fast-paced B2B SaaS environment in the identity verification and fintech space.
The successful candidate will be a key support resource for our Customer Advisory Board and will take ownership of B2B product communications, including end-of-life notices and product update announcements.
Key Responsibilities
- Draft clear, technically accurate product communications for B2B customers, including end-of-life notices and product update announcements
- Work closely with Product Managers to gather the technical context needed for accurate comms
- Produce confident first drafts that require minimal revision, demonstrating strong understanding of how SaaS products operate
- Ensure all customer-facing product comms are appropriately timed, well-structured, and aligned with brand tone
- Support logistics and content preparation for customer-facing CAB events
- Assist in preparing materials, agendas, and follow-up communications for CAB meetings and conferences Integrate closely with the Customer Growth team
- Work with the marketing team to align product communications with broader messaging
- Up to 5 years of experience in a customer communications, product marketing, or product communications role
- Strong B2B SaaS background, ideally in a startup or scale-up environment
- Demonstrated experience writing product communications at a technical level (e.g. feature updates, EOL notices, product deprecations)
- Ability to translate complex technical concepts into clear, customer-friendly language
- Excellent written English communication skills
- Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
Nice-to-have's
- German language skills
- Experience in identity verification (IDV), KYC, or fintech sectors
- Familiarity with customer advisory board (CAB) processes and event support
- Experience working across multiple European markets
Perks & Benefits
- Health & Wellbeing: Use your full access to the mental health platform nilo, including 1on1 sessions.
- We value personal and professional development: make full use of Udemy, our training platform with 24/7 access and unlimited content/course consumption incl. certification.
- We make your remote work comfy: we provide support on equipment and offer flexible working hours.
- We value collaboration & love to come together: regular onsite gatherings, internal initiatives and summer parties to connect outside of work.
- May your family require your attention or other reasons apply: use the benefit of our paid special leave days.
- Enjoy the possibility to combine work with a longer stay at your holiday destination or extend a weekend with our Workcation possibilities.
- In addition to the perks & benefits above, we offer specific benefits that differ between our locations
IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.
Skills Required
- Up to 5 years experience in customer communications, product marketing, or product communications
- Strong B2B SaaS background (startup or scale-up experience preferred)
- Experience writing technical product communications (feature updates, EOL notices, deprecations)
- Ability to translate complex technical concepts into clear, customer-friendly language
- Excellent written English communication skills
- Comfortable working with cross-functional teams including Product, Marketing, and Customer Success
- German language skills
- Experience in identity verification (IDV), KYC, or fintech sectors
- Familiarity with customer advisory board (CAB) processes and event support
- Experience working across multiple European markets
What We Do
IDnow is a leader in digital identity and fraud prevention in Europe, empowering enterprises with AI-driven, SaaS-based identity solutions that deliver scalable security, adaptive compliance, and real-time fraud prevention.
