The Role
As Customer Growth Lead, you'll assist game studios in activating growth strategies, enhancing player acquisition, retention, and monetization, through collaboration and operationalizing initiatives.
Summary Generated by Built In
About Us 🚀
Immutable is the world’s fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3.
Founded in 2018, Immutable is one of Australia’s fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming.
Over 6 million players use Immutable Passport, our unified identity enabling frictionless cross-game experiences, and our Immutable Audience platform has become the fastest-growing SaaS product line in our history. We're scaling rapidly, backed by a global team of creators, engineers, and gamers united by one mission: to build the most valuable growth layer in gaming and redefine how games launch, scale, and succeed. 🚀
About The Role 🤔
Immutable is entering a new era where our success depends not only on shipping world class products, but on helping our game studio partners use them to drive real growth. We are looking for a Customer Growth Lead, Americas to partner directly with studios across the region to activate our growth products and help them scale player acquisition, retention, and monetisation on Immutable.
It is a strategic, high-leverage role that blends commercial problem-solving with hands-on execution. You will diagnose growth bottlenecks, design activation strategies, bring the right specialists together, and operationalise the rollout end-to-end. If a studio is trying to launch faster, reduce churn, accelerate acquisition, or scale, you will be the person who figures out how to unlock that growth.
You’ll be deployed into the most important opportunities across the region, partnering closely with Customer Growth, Business Development, Partnerships, and Product. The role is ideal for someone who loves variety, ambiguity, and owning problems from strategy to execution with a clear scorecard for impact.
You'll Be Empowered To 🎮:
- Work directly with studio partners to diagnose growth challenges, design activation plans, and unlock measurable outcomes
- Bring cross-functional teams together to operationalise activation strategies and accelerate partner time to value
- Turn successful activation patterns into repeatable playbooks and scalable growth programs for future customers
- Identify upsell and expansion opportunities by analysing performance trends and customer behaviour
- Collaborate with Product and Delivery to continually refine how studios adopt and scale Immutable’s growth products
- Act as the strategic point of escalation for high-value partners and ensure delivery meets commercial expectations
We'd Love You To Bring 🤝:
- Experience driving commercial outcomes for customers in a high-growth, fast-moving environment
- 2+ years in top-tier strategy consulting with a proven track record of solving complex commercial or go-to-market challenges
- A strong problem-solving toolkit with the ability to quickly define a challenge, design the model, and turn the answer into an executable plan
- Hands-on experience activating or scaling go-to-market initiatives within a tech or gaming context
- Strong communication and influencing skills, with the ability to translate complex ideas into compelling narratives for internal and external stakeholders
- Bias for action, with comfort working in ambiguity, and shifting priorities without losing momentum
- High learning velocity and curiosity for gaming and web3, with motivation to apply strategic thinking to emerging growth models
- A proactive, energetic style suited to autonomous, high-impact roles where results matter more than theatrics
Bonus Points For ✅:
- Crypto native or prior exposure to web3, gaming, or digital assets
- Experience in growth, performance marketing, or product experimentation
- Experience building and scaling growth frameworks or playbooks in high-growth teams
- Exposure to cross-market initiatives across Asia or other global regions
We are proud of the benefits that we offer for all of our employees globally.
Here is a snapshot 😊
Attracting the best global talent
💸 We commit to paying globally competitive base salaries and contributions to a long-term fund
📊 Sharing our products' success through Employee Stock Options ESOP
🌟 Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
🥘 Lunch is ordered fresh every day in our friendly office in Sydney CBD
🎉 Quarterly End of Cycle Celebration Awards and Dinner
💻 USD $500 WFH allowance to set up your home office
☎️ USD $600 per annum to put toward your internet and phone usage.
🥳 USD $75 per quarter for remote employees to celebrate with local team members
⛑️ We also support our US Employees with Medical and 401K Insurance
🚘 Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars
Levelling up your growth
🌱 We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
📚 Enjoy access to free online courses via Udemy
Helping you thrive
💆🏽♀️ Enjoy USD $800 per year to put toward your health and wellbeing
🤗 Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
🎁 Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
Leave when you need it the most:
👨👧👦 New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
🌟 Enjoy 2 additional paid annual leave days at the end of the year
🎂 Birthday you get a paid day off
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.
We are a 2026 Circle Back Initiative Employer. This means a human reviews every application and we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
Join us in shaping the future of gaming!
Top Skills
Digital Assets
Gaming
Web3
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Immutable is scaling the world’s digital assets. Immutable X is the first scaling solution for NFTs which doesn’t compromise the security or decentralization of the world’s leading public blockchain, Ethereum.
