The Role
Convert WhatsApp product inquiries into confirmed orders through proactive messaging and calls. Recommend and upsell products, re-engage past customers to drive repeat purchases, collect post-delivery feedback, encourage reviews, and maintain daily sales and follow-up reports.
Summary Generated by Built In
The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,
driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders.
This role demands excellent communication skills, a proactive mindset, and a passion for sales
and customer engagement.
Key Responsibilities:
● WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into
confirmed sales through proactive messaging and calls. Recommend suitable products
and upsell wherever relevant.
● Repeat Purchase Rate: Build customer retention by pitching relevant new products to
past buyers. Identify purchase patterns and re-engage accordingly.
● Feedback Calling: Call customers post-delivery to gather feedback on their experience,
collect data such as the child's name, date of birth, and purchase intent, and encourage
product reviews.
● Daily Work Reporting: Maintain daily activity logs including leads converted,
follow-up status, sales generated, and key customer feedback.
Skills Required
- Excellent communication skills
- Proactive mindset
- Passion for sales and customer engagement
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The Company
What We Do
Interval (Team Interval) is an Indian online tutoring and education company that connects students with trained tutors for live, personalized one-to-one learning. Its platform supports individual and home tuition through real-time audio, video calls, and whiteboarding. The company serves learners across many cities and countries, and also provides digital-marketing training and student counseling, reflecting a broader focus on accessible, skills-oriented education.
