Customer Growth & Activation Specialist

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Customer Growth & Activation Specialist, WHI Solutions

Building the technology that powers automotive ecommerce.

WHI Solutions, an eBay company, is an enterprise SaaS technology company powering the automotive parts industry. Our Nexpart platform is the B2B ecommerce marketplace that connects thousands of parts buyers and sellers across North America. Repair shops, dealerships, distributors and manufacturers use it to find, price and order parts, driving over $5 billion in transactions every year.

We're a technology-first company building at the cutting edge of automotive ecommerce. From AI-powered parts buying to business intelligence, we keep pushing what a B2B marketplace can do for the people who keep vehicles on the road.

Our team has been building together for decades, with a hand on the pulse of the automotive ecommerce marketplace the whole way. When you join WHI, you join a culture of builders: collaborative, welcoming, and serious about doing great work. We're looking for smart, focused, energetic people who are technology-forward and bring an open mind to new ideas. If that sounds like you, join WHI today!

The Role and Opportunity

The automotive B2B ecommerce market is evolving. Parts buyers increasingly expect the same easy, multi-vendor buying experience they get in almost every other industry, and Nexpart is built to deliver it. To capture this demand, WHI is building a new Customer Growth & Activation team that brings new parts buyers onto Nexpart, gets them actively ordering, and deepens engagement with the customers we already serve. We are now seeking Customer Growth & Activation Specialist to join our team of Specialists.

The ideal candidate has experience in inside sales, SDR/BDR, customer onboarding or customer success, and enjoys a high volume of customer conversations. The candidate must be self-motivated, organized, and able to learn software quickly and explain it simply to repair shops, dealerships and distributors. This person will report to the Supervisor, Customer Growth & Activation.

What you will do:

• Run outbound prospecting to target repair shops, dealerships and distributors through calls, emails and sequences

• Qualify interest, explain how Nexpart fits each customer's parts-buying workflow, and get them signed up

• Lead onboarding and activation outreach: set up new accounts, connect customers with their suppliers, and guide them to their first orders

• Engage existing customers to re-engage low-activity accounts and introduce features they aren't using

• Execute assigned outreach, onboarding and re-engagement campaigns to plan and on schedule

• Educate customers on Nexpart's core features by phone, video and email

• Capture all customer and outreach data in Salesforce, including activity, contact details, activation status and next steps

• Deliver against activity, activation and engagement targets

• Serve as a 'voice of the customer', sharing feedback and activation blockers with the team, Support and Product

• Represent WHI at a handful of trade shows and industry events each year

What you will bring:

• 1–3 years in inside sales, SDR/BDR, customer onboarding, customer success or a similar customer-facing role

• Comfort making a high volume of outbound calls and emails, and handling objections

• Strong ability to learn technical concepts and communicate them clearly to customers

• Organized and detail-oriented, with disciplined CRM habits; Salesforce experience preferred

• Experience with automotive parts, repair shops, dealerships, or B2B software preferred

• BS/BA degree or equivalent experience

• Comfort in handling uncertainty

• Highly collaborative – be fun, and easy to work with!

Benefits and Compensation

In addition to a competitive salary/commission structure, benefits are an essential part of your total compensation for the work you do every day. Whether you're single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs. Benefits include maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead, because we know feeling financially secure during your working years and through retirement is important.

Here at WHI, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn't just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel WHI is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about WHI's Diversity & Inclusion click here: https://www.ebayinc.com/company/diversity-inclusion/

Location

Remote, occasional travel required.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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