What This Role Really Is
This is not a traditional Customer Success role.
We are looking for someone who can operate as a strategic partner, project manager, and business driver for our customers — someone who doesn’t just maintain relationships but actively drives outcomes.
As a Customer Growth Account Manager at Tricentis, you will own a portfolio of customers and be responsible for ensuring they:
Successfully adopt our products
Achieve meaningful business value
Renew on time
Expand their investment with us
You are the person making sure nothing falls through the cracks — and that the customer actually gets where they said they wanted to go.
What You’ll Be Responsible For
Drive Customer Outcomes (Not Just Conversations)
You’ll go beyond status updates to:
Understand what your customers are trying to achieve
Help them plan how to get there
Hold them (and us) accountable to progress
If something is off track, you won’t just report it — you’ll drive action to fix it.
Operate Like a Project Manager for Your Accounts
You’ll:
Keep customers aligned to goals and timelines
Track progress and follow up relentlessly
Ensure the right resources are engaged at the right time
You are the orchestrator making sure things actually get done.
Engage at All Levels of the Organization
You’ll build relationships across:
End users and technical teams
Champions and stakeholders
Executive leadership
And you’ll know how to tailor your message for each.
Drive Retention and Growth
You’ll:
Own renewals from strategy to close
Identify expansion opportunities
Ensure no renewal becomes a last-minute fire drill
You understand that retention and growth are earned through value.
Collaborate Across Teams to Deliver Results
You’ll work closely with:
Sales
Professional Services
Product Support
Product teams
And you’ll know how to bring them together to solve customer problems.
Leverage AI and Modern Tools
We expect you to:
Be curious about AI and how it impacts our customers
Use AI tools to improve your own productivity
Continuously find smarter ways to manage your accounts
What Makes Someone Great in This Role
You are highly organized and never lose track of details
You are proactive, not reactive
You are comfortable being direct with customers when needed
You know how to drive accountability without damaging trust
You are not annoyed by systems — you use them to your advantage
You think in terms of outcomes, not activities
You embrace change and adapt quickly
What You Bring
Experience in Customer Success, Account Management, or Sales in a SaaS environment
Strong project management and organizational skills
Ability to manage multiple stakeholders and priorities
Experience working with enterprise or mid-market customers
Comfort owning commercial conversations (renewals, expansion, etc.)
Excellent communication skills
Bonus Points If You Have
Experience in quality engineering, DevOps, or test automation
Experience with Salesforce, Gainsight, or similar tools
A track record of driving measurable customer outcomes
Why This Role Matters
Our customers invest in Tricentis to improve how they build and test software — and ultimately to deliver better products faster.
Your job is to make sure that actually happens.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
Skills Required
- Experience in Customer Success, Account Management, or Sales in a SaaS environment
- Strong project management and organizational skills
- Ability to manage multiple stakeholders and priorities
- Experience working with enterprise or mid-market customers
- Comfort owning commercial conversations (renewals, expansion, etc.)
- Excellent communication skills
Tricentis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tricentis and has not been reviewed or approved by Tricentis.
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Fair & Transparent Compensation — Pay is considered competitive in some roles and markets, with strong total compensation reported for certain U.S. technical and go-to-market positions. On-target earnings for some sales roles are described as high when performance aligns with plan expectations.
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Healthcare Strength — Health insurance is described as a notable strength, with plan availability including an HSA-compatible high-deductible option alongside a traditional plan. Bonus programs are often cited alongside health coverage as meaningful parts of the overall rewards package.
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Flexible Benefits — Work-from-home and flex time are presented as broadly available, supporting day-to-day flexibility as part of the benefits experience. This flexibility is frequently bundled with other core benefits as a differentiating aspect of the total package.
Tricentis Insights
What We Do
Tricentis is the global leader in enterprise continuous testing, widely credited for reinventing software testing for DevOps, cloud, and enterprise applications. The Tricentis AI-powered, continuous testing platform provides a new and fundamentally different way to perform software testing. An approach that’s totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Tricentis has been widely recognized as the leader by all major industry analysts, including being named the leader in Gartner’s Magic Quadrant five years in a row. Tricentis has more than 1,800 customers, including the largest brands in the world, such as McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moet-Hennessy-Louis Vuitton, and Vodafone.
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