Our Distribution Centre is the heart of our business and plays a pivotal role in ensuring we have the right products in-store at the right time. It also houses our e-commerce function ensuring all of our valued online customers receive their orders on time and in full, in our beautiful packaging. Our DC team are responsible for the receiving, processing, picking & packing and dispatching of all our beauty-full products.
The Role You Could Play:
We are on the lookout for a dynamic and proactive Full Time Customer Fulfilment Centre (CFC) Administrator to work behind the scenes at our Distribution Centre (DC) on a Day Shift (Monday – Thursday 6:30-2:30pm, Friday 6:30am-12:30pm). As the CFC Administrator you will ensure all online orders are processed and fulfilled in an accurate and timely manner, whilst delivering on quality control standards. It is a fast-paced role that requires a proactive approach in addressing any procedural or stock issues that may impact the smooth running of the CFC business.
The main responsibilities of this position include, but are not limited to:
Ensure all orders are entered into Blue Yonder in a timely manner and fulfilled to company standards
Work with eCommerce team to maximise revenue including campaign assistance and promotions
Coordinate with AUSPOST/STARTRACK and other courier vendors to ensure timely delivery to our customers
Coordinate transferring of stock from DC for fulfilment of online orders
Customer service contact point for outstanding orders and discrepancies
What You Will Bring:
You will have 12-months experience in a warehouse environment or fulfilment role with a strong understanding of computer based fulfilment systems and online order systems. Our ideal candidate will also demonstrate the following:
Ability to work independently, efficiently and take initiative
Ability to lead and work within a team creating a positive work environment
Ability to learn and use warehouse management systems
Strong attention to detail
Customer service skills and the ability to translate this into the final product
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Generous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy.
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca and for all current opportunities, visit http://www.mecca.com.au/careerswww.mecca.com.au/careers
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What We Do
Since our very first day in 1997, our purpose has been to enable our customers to feel and look their best by offering them the world’s best line-up of beauty and skin-care brands (+ more), coupled with exceptional service. Fast forward to today, and we have over 5,000 MECCA team members across 100+ retail stores throughout Australia and New Zealand, a rapidly growing online business, two Distribution Centres, and a bustling Support Centre in the heart of Melbourne working to deliver on our purpose every single day. Our ongoing growth is fuelled by opening new stores and reaching new customers, launching new products, and harnessing the latest technology to constantly innovate and evolve our concepts, experiences, and service offerings. Whether you join MECCA in one of our Retail stores, our Support Centre or our Distribution Centre (DC), you will be an integral part of the MECCA family. Our Retail Store teams are known for their energy, passion and expertise; bringing MECCA to life and helping us deliver on our purpose across four unique concepts – MECCA Cosmetica, MECCA Maxima, MECCA and our online stores (mecca.com.au and meccabeauty.co.nz). Working in our Support Centre will give you the opportunity to be part of high-impact, cross-functional projects, where you will get to immerse yourself in cutting-edge technologies and market-leading innovations. Not only do we work with over 150 of the best global beauty brands, we also develop, produce and distribute MECCA’s very own signature line of products. From supply chain to digital design, from software development to strategy, and everything in between, we are looking for diverse people from all backgrounds to continually challenge our way of thinking. Last but certainly not least, our rapidly expanding DC teams are the backbone of our operations and are key to the delivery of a seamless customer experience through online fulfillment and ensuring our stores have the right products at the right time.
