The Customer Focused Supply Chain Specialist will be responsible for leading a cross functional team to drive value stream improvements for key accounts. The position will be the point person for all supply chain activities as it relates to purchasing, inventory, planning, logistics, and overall service levels for specific assigned customers.
- Provide effective and respected customer service to Customer accounts and Account teams.
- Manage deliverables for key milestones and communicate progress/actions needed against multiple timelines.
- Direct interaction with assigned customers to understand their needs in terms of inventory, product quality, delivery & distribution requirements.
- Responsible for analyzing and understanding the order management life cycle within the customer supply chain to improve efficiencies.
- Manage demand forecasts for each of the assigned accounts and partner with the demand planning team to ensure they are properly updated and maintained.
- Partner with the supply planning team to drive timely procurement and distribution.
- Provide and use supply chain analytics to make a lasting impact on the customer's business with a focus on being in stock and operating efficiency.
- Collaboration with customer teams and internal counterparts within procurement, logistics and sales to identify mutually beneficial improvements in services and costs.
- Develop and prepare performance tracking information and data against KPIs for cross functional key stakeholders.
- Lead regular team reviews to identify areas for improvement and opportunity.
- Address Customer complaints timely and professionally and collaborate with the appropriate teams as needed for swift resolution (QA, Logistics, procurement etc).
- Full understanding of the order management process both on purchase order and customer order sides - and serve as back up to support both areas needed.
- Other duties assigned as needed.
- Bachelors Degree.
- 3 or more years of experience in procurement, inventory management and customer fulfillment
- Proficiency in Microsoft Office applications - particularly excel.
- Infor M3 ERP experience.
- Excellent interpersonal and communication skills to interact with other business units, employees, outside vendors and customers.
- Ability to lead, plan and manage diverse customer distribution.
- Strong decision making and
- Team Player.
- Analytical and able to organize and prioritize workload
- Attention to detail to ensure quality of work
We care about your total well-being and will support you with the following, subject to your location and role.
- Medical, dental and vision insurance, Company-paid life, accident and long-term disability insurance, flexible spending accounts
- Competitive pay, annual bonus opportunity, matching 401(k) with immediate vesting upon enrollment, generous employee referral program
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- Online training courses, virtual and classroom development experiences, education assistance program
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- Paid-time off, parental leave, flexible work-schedules (subject to your location and role)
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- Employee engagement and recognition programs, wellness, philanthropic and DE&I initiatives, Company-sponsored celebrations, and team building events
What We Do
The Gellert Global Group is one of the largest and most established food importers in the U.S. Comprised of 11 individual companies, we supply the needs of customers in various facets of the U.S. food industry including manufacturers, retailers, food service distributors, hotels, restaurant chains, cruise lines, and food manufacturers alike. The Gellert Global Group is a third-generation family-run business, and every employee is an extension of the Gellert family.
The Group began as just one company—Atalanta Corporation—which was founded by Leon Rubin as an importer of Polish ham products in 1945. As we have grown, we have stayed true to Leon’s founding principle of treating our suppliers as partners to provide the very best service to our customers. Today, with combined revenues nearing one billion dollars, the Gellert Global Group imports over 6,000 different food items sourced from trusted supply partners in over 60 countries worldwide.
As a leading importer of food in the U.S., our customers rest easy knowing that we will leverage our market knowledge, trusted supplier relationships, and logistical expertise to provide them with superior products, reliable service, and innovative growth opportunities. They also know our quality assurance and food safety expertise is second to none; we invest significant resources to ensure we deliver trusted products to our customers.
The Gellert Global Group companies include: Atalanta Corporation; Camerican; J.F. Braun; Finica; Tipico; De Medici Imports, Ltd.; Swiss Chalet Fine Foods; Atalanta International; Monarch Seafood; Gellfam; WePackItAll; and KH International, Inc.
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