Customer Finance Manager

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Customer Finance Manager works closely with the capital sales force to provide customer finance solutions, customer consultation, coaching on selling financially, strategic territory planning and system acceleration programs to build the internal business directive of da Vinci system placements.  She/he supports the commercial organization by providing customer facing financial solutions (programs/customized quotes), designed with the capital and clinical teams to meet the needs of customers. 

They also act as an advisor to the capital director and VP teams to build solutions to expand the pipeline and meet organizational goals.  She/he supports projects with cross-functional departments to implement back-office support for our customized solutions.  This customer centric and entrepreneurial role specializes in balancing both technical and soft financial selling skills with the demand of growing a successful team-based asset portfolio. 

Roles and Responsibilities:

• Serve as a consultant for the capital sales organization to develop a strategic plan for customers and accelerate the adoption of da Vinci system expansion through flexible financial offerings
• Serve as the primary contact for customer facing financial solutions that may include but are not limited to; FMV leasing, Accelerated MIS Program, short term and long-term rentals, deferred payment leases and or customized finance programs. 
• Participate and lead customer meetings with financial decision makers within hospital leadership
• Lead customer finance training programs that expand the knowledge base of the commercial team on how to sell financing as part of the system selling process   
• Attend business alignment meetings with financial decision makers of our customers to review program progress and look for opportunities to expand system access
• Manage a market portfolio and support cross-functional management of the asset pool
• Support customer finance presentations for market development events and or executive sessions
• Provide coaching, influence and education to the leadership team on the variety of financial programs and processes
• Work with internal corporate finance roles to deploy scalable processes
• Act as an agent of change regarding building the commercial finance business

Required Knowledge, Skills, and Experience:

• Bachelor’s degree (Master’s degree preferred).
• Minimum 5 years of relevant work experience.
• Ability to support and prioritize multiple transactions concurrently. Desire to work in a dynamic, fast-paced organization.
• Experience in driving growth of business unit through self-directed development activities
• Extensive experience within the financing industry, including expertise in developing and structuring customer finance solutions to support business growth.
• Proven success in mid-sized international fast-growing company and/or in the medical or med-tech environment.
• Excellent verbal and written communication skills, including the ability to interact with executive leadership.
• Intellectual curiosity and problem-solving ability.
• This role requires approximately 25% of their time traveling.
• Excellent written and verbal communication skills in English are mandatory.
• Proficiency in an additional European language is considered a strong asset.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.