Customer Facing & Order Management Representative
Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.
About the Role
In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.
We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
What You Will Do
Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
Manage customer requests and queries in collaboration with sales representatives.
Provide timely and effective administrative support, ensuring excellent customer experience.
Proactively manage exception-based tasks to enhance the customer experience.
Interact with service specialists for deeper knowledge and further investigation when needed.
Who You Are
Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
Experience in customer service, handling enquiries, complaints, and requests effectively.
Well-organised, able to prioritise workloads, and comfortable with interruptions.
Natural ability to form relationships and network effectively.
Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
Previous experience in a Business-to-Business Customer Service environment is advantageous.
What We Can Offer You
At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards
#LI-SA2
Application End Date:05 ago. 2026Job Requisition ID:Essity263223Skills Required
- Strong customer focus and commitment to high service levels
- Experience in customer service handling enquiries, complaints, and requests
- Well-organised with ability to prioritise workloads and handle interruptions
- Ability to form relationships and network effectively
- Confident user of Microsoft Word, Excel, PowerPoint, Outlook, MS Teams
- Previous experience in a Business-to-Business (B2B) customer service environment
- Provide timely and effective administrative support and manage exception-based tasks
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
