Customer-Facing Learning & Development Lead UK & Ireland

Job Title: Customer Facing Learning & Development Lead UK & Ireland

Location: Reading, UK

Travel: 10-15%

Job Type: Full time 

We are looking for commercially minded sales leaders with strong customer-facing experience who are ready to step forward in their career and partner with us to transform and elevate the UK & Ireland Learning & Development agenda.

About This Job

As Customer Facing Learning & Development Lead UK & Ireland within our Customer Facing Learning & Development team, you'll drive the learning strategy that empowers our customer-facing teams across the UK & Ireland to excel.

This is a strategic business partner role where you'll lead a team, manage budgets, and translate global L&D objectives into impactful local learning programs—from product launches and onboarding to certification and capability building.

You'll work at the intersection of business strategy and people development, ensuring our teams have the skills and knowledge to deliver excellence while meeting compliance and audit standards. Ready to get started?

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities

• Partner with global learning teams and local business stakeholders to design and deliver learning strategies that support product launches, onboarding programs, and capability building initiatives

• Ensure all customer-facing employees meet training, certification, and compliance requirements, maintaining readiness for internal audits

• Create and manage the local learning calendar, balancing business priorities with efficient scheduling to minimize time away from core responsibilities

• Deliver engaging face-to-face and virtual training sessions as a qualified trainer, certifying customer-facing employees on key programs

• Monitor training effectiveness through performance indicators and implement improvements based on insights and feedback

• Gather local learning needs and collaborate with global teams, vendors, and compliance partners to translate business goals into practical, impactful learning solutions

About You

• Pharma experience is desirable but not essential 

• Strong leadership and people development skills – you can inspire, coach, and grow a team while managing budgets and making informed, data-driven decisions

• Excellent stakeholder management abilities – you build productive partnerships across global teams, local business leaders, vendors, and compliance partners

• Project management and coordination expertise – you can juggle multiple initiatives, timelines, and priorities while keeping everything on track

• Confident facilitation skills – you deliver engaging, inclusive training sessions in both face-to-face and virtual settings

• Fluency in English (written and spoken) – essential for collaborating with global teams and creating learning content

• Comfortable with learning technology and platforms – you adapt quickly to new tools and use them effectively to enhance learning experiences

Why choose us?

• Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.

• Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.

• Be part of a simpler, digital- and AI-powered business that’s rethinking how we work and engage with the world.

• Turn bold ideas into breakthrough launches, with multiple new therapies planned through 2030 and beyond.

• Stretch your career in a development playground, with opportunities across functions, regions, and the entire product lifecycle.

• Work in a place that combines global scale with local expertise, backed by a strong culture of collaboration and shared purpose.

• Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.

• Join a team that’s not just transforming treatment - but asking what’s next, and making it real.

• Join a workplace where diversity, equity, and inclusion are at the core, with Employee Resource Groups and leadership programs that celebrate every voice.

We are proud to be a Disability Confident Employer, committed to offering interviews to candidates who request consideration under the Scheme and meet the minimum requirements for this role.

If you have a disability and require adjustments for the interview process, please email us at [email protected]. We are dedicated to ensuring an inclusive and supportive experience for all applicants.

Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.

Pursue Progress. Discover Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what’s never-been-done-before.

You’ll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people’s lives? Let’s Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.

#LI-EUR

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!