Embark on a journey with us—where your passion will navigate the future of global commerce.
Here’s the Deal
The CX Representative provides world-class customer service through inbound and outbound calls, handling about 60 calls per day. They resolve last-mile delivery issues using effective communication, empathy, and problem-solving skills. The role requires attention to detail, time management, adaptability, and conflict resolution while coordinating between customers, delivery teams, stores, and warehouses to ensure seamless operations and a positive customer experience.
Key Responsibilities
Provide world class service
Inbound/Outbound Calls
Customer Service Multichannel
Resolution of last mile delivery problems
Coordinate communication between customers, delivery teams, stores and/or warehouses
The Basics
Academic Background: High School Diploma or Equivalent Job Experience
Years of Experience: 2 years in Contact Center, Forwarder or Customs Brokerage Firm
Software: ERP and Excel Intermediate (Pivot Tables & Formulas)
Technical Skills: Handle 60 Daily Calls (average)
English Level: B1-B2
Competencies
Good Verbal Written and Presentation Skills
Multitasking
Time management Self-Motivated
Stakeholder Management
Customer focused
*Please consider that as per country regulations due to foreigners’ employment legal guideline, from now on we can only consider Mexican Workers for our Americas Hub in Mexico City.
What we offer
At Maersk, we offer exciting global career opportunities that enhance your skills through our award-winning, diversity-focused talent development programs. Our dynamic work environment keeps you energized and motivated, as you join a values-driven, diverse, and passionate team that truly supports one another. We are dedicated to fostering a culture of fairness, respect, responsibility, and care for our business and customers. With competitive compensation and benefits, our globally recognized talent policies ensure continuous investment in your personal and professional growth. We value diversity as a source of strength and are committed to helping you unlock your full potential as part of our high-performing teams.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
Skills Required
- High School Diploma or equivalent job experience
- 2 years experience in Contact Center, Forwarder, or Customs Brokerage Firm
- Experience with ERP systems
- Excel intermediate (Pivot Tables & formulas)
- Ability to handle approximately 60 daily calls
- English level B1-B2
- Good verbal, written, and presentation skills
- Multitasking and time management
- Self-motivated with stakeholder management skills
- Customer-focused with conflict resolution and empathy
What We Do
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive. The company employs roughly 110.000 employees across operations in 130 countries.
