The Role
Manage customer inquiries, support business growth, ensure client satisfaction, and maintain performance levels while fostering teamwork and accountability.
Summary Generated by Built In
Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled Customer Experience to join our team. In this role, you’ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.
What You'll Do…
- The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
- He / She must show the willingness to learn new things every time and then
- To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
- To be open to take additional responsibilities of training colleagues
- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
- Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work
What You’ll Need…
- At least a bachelor’s degree in any stream
- Minimum 1 to 3 Years of experience in documentation
- MUST be willing to work in all shifts including night
- Experience of transition handling is preferred
- Ability to perform multiple tasks concurrently and meet deadlines.
- Demonstrate attitude for learning/Innovation and apply to solve problem in system
- Able to work under pressure, positive attitude towards teamwork and good responsibility
- Be able to work in shift and multicultural working environment
- Travel overseas may be required on occasion as business need
Here’s What We Offer …
At Shipco-IT, we pride ourselves on our vibrant and supportive culture.
- Exciting Work Culture: Join our friendly, supportive team and start making a difference from day one
- Innovate Logistics: Help improve global efficiency and shape the future of logistics
- Collaborative Environment: Work with leaders in the industry in a creative and open culture
- Growth Opportunities: Reach your full potential with abundant professional and personal development options
- Competitive Compensation: Earn a salary that reflects your skills and expertise
- Awards and Recognition: For outstanding performance or significant contributions to the company's success
Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.
Visit us at www.shipco-it.com / www.shipco.com follow us on LinkedIn
About
Scan-Group is the holding firm for a group of companies spanning the shipping and logistics, technology, and leisure industry with its headquarters in Copenhagen, Denmark. The firm is private and 100% Danish-owned with a strong presence in Asia, Europe, and North America.
Skills Required
- Bachelor's degree in any stream
- 1 to 3 years of experience in documentation
- Willing to work in all shifts including night
- Experience of transition handling
- Ability to perform multiple tasks concurrently and meet deadlines
- Positive attitude towards teamwork and good responsibility
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The Company
What We Do
SCAN Group is a mission-driven healthcare organization dedicated to improving the health and independence of older adults. It operates SCAN Health Plan, one of the nation's largest not-for-profit Medicare Advantage plans, and invests in innovative care delivery models, such as the PACE (Program for All-Inclusive Care for the Elderly) model, to provide comprehensive, integrated care for vulnerable seniors in their homes and communities.
