Posting Date
08/14/20262476 Swedesford RdSte 150, Malvern, Pennsylvania, 19355-1456, United States of AmericaWorkforce Management Specialist
A Workforce Management Specialist is accountable for the execution of the Workforce Management Service. They will work closely with Support Supervisors and/or Managers to ensure Service Levels are met while managing their workforce.
They will utilize the NICE IEX Workforce Management software to:
- Generate schedules for various support groups using the NICE IEX Workforce Management software
- Perform staffing, SLA, and trending analysis
- Plan and Communicate Saturday, Holiday, and On-Call staffing
- Facilitate agent moves, schedule changes, etc. for agents across call center segments.
- Other duties as assigned.
The following experience and capabilities are required:
- Strong analytical skills
- Ability to work independently and meet deadlines in a fast paced environment
- Proficiency in Microsoft Office Suite of Applications
- Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.
The following experience and capabilities are preferred but not required:
- 1 – 2 Years’ experience in a Workforce Management position
- Presentation Development and execution of reporting and analysis
Travel - None
Nights/Weekends - Rare, < 5%
What We’ll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
#LI-SM5
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
This position will be open for a minimum of three days.
The Wage Range for the role is $20.50 - $28.00 per hour.If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.New York Exempt: New York City and Long Island: $66,300.00/year, Nassau, Suffolk, and Westchester counties: $66,300.00/year, Remainder of New York state: $62,353.20/year New York Non-exempt: New York City and Long Island: $17.00/hour, Nassau, Suffolk, and Westchester counties: $17.00/hour, Remainder of New York state: $16.00/hourWashington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.71/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour
For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Skills Required
- Experience using NICE IEX Workforce Management software to generate schedules and manage call center staffing
- Strong analytical skills
- Ability to work independently and meet deadlines in a fast paced environment
- Proficiency in Microsoft Office Suite
- Fluent written and verbal communication skills
- 1-2 years' experience in a Workforce Management position
- Presentation development and execution of reporting and analysis
DaVita Kidney Care Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DaVita Kidney Care and has not been reviewed or approved by DaVita Kidney Care.
-
Healthcare Strength — Multiple medical plan options, dental and vision coverage, an extensive prescription plan with many no‑cost generics, wellness incentives, and mental health care are prominent. These programs materially enhance overall total rewards value.
-
Retirement Support — A 401(k) plan with company match alongside an employee stock purchase plan provide meaningful long‑term savings and ownership opportunities. These elements serve as core financial pillars within the package.
-
Parental & Family Support — Paid parental and caregiver leave, fertility/adoption support, backup child and elder care, and wellbeing tools like Headspace underscore a family‑focused approach. These supports extend coverage to key life moments beyond standard benefits.
DaVita Kidney Care Insights
What We Do
The name DaVita is an adaptation of an Italian phrase meaning “giving life.” We give life every day for our patients needing dialysis. Our mission is to be the Provider, Partner and Employer of Choice, and we are building the greatest health care community the world has ever seen, guided by our core values of: Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment, and Fun. At DaVita, we’re a community first and a company second. We care for our teammates with the same intensity with which we care for our patients – and encourage our teammates to bring their hearts to work. That is, we can be the same people inside and outside of work because for us, it’s not work, it’s our passion.
