Customer Experience & Technical Sales Support Specialist – Automation Forum (m/f/d)

Posted 12 Days Ago
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Mannheim, Baden-Württemberg, DEU
Hybrid
Entry level
Robotics • Analytics • Energy
The Role
Provides technical sales support for ABB industrial automation solutions and the Automation Forum. Responsibilities include answering product questions, preparing quotations, managing demonstration equipment, supporting customer presentations and events, conducting workshops, training Sales employees, improving sales tools and processes, maintaining technical documentation, and coordinating between Sales and Global Product Management.
Summary Generated by Built In

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager

__

The work model for the role is: hybrid / #LI-Hybrid


Key responsibilities


We support a broad portfolio of automation solutions and are also responsible for the Automation Forum, our state-of-the-art demonstration space showcasing innovative products, control systems, and technologies. You will support our team as a technical interface between Sales and Product Management, contributing your technical expertise to customer presentations and projects.


This role is contributing to the Energy Industries division within the Automation business area in Mannheim.


You will be mainly accountable for:

  • Providing technical support to the Sales team, answering complex product-related questions, and contributing to the preparation of quotations and customer consulting.
  • Managing demonstration systems and equipment, as well as actively participating in customer presentations, trade fairs, and customer events.
  • Organizing and conducting customer meetings and workshops.
  • Planning and delivering internal technical training sessions for Sales employees.
  • Further developing sales support tools and optimizing existing processes.
  • Creating and maintaining technical documentation and sales materials to facilitate knowledge transfer.
  • Acting as an interface between Sales and Global Product Management.

Qualifications for the role

  • Completed degree in Automation Engineering or a related field, such as Electrical Engineering or Computer Science.
  • Experience in technical sales or sales support is an advantage, ideally in the field of industrial automation.
  • Good understanding of process control systems and/or software solutions used in manufacturing environments.
  • Excellent communication skills and the ability to explain technical concepts clearly and effectively.
  • Independent and structured approach to work.
  • Fluency in German and English, both written and spoken.
  • Willingness to travel within the Germany, Austria, and Switzerland region on an occasional basis (less than 10%).
  • Experience with ABB control systems is a significant advantage.
  • Experience working with demonstration rooms, showcases, or technical demonstrators is desirable.

Benefits

  • Company pension scheme.
  • Flexible Working Hours Arrangement
  • Employee Share Acquisition Plan (ESAP).
  • 35-hour Workweek
  • ABB Children's holiday home.

Please note: in the case of equal suitability, people with severe disabilities and their equals are given preference.


ABB AG

+49 (0) 621 381 3500

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Skills Required

  • Completed degree in Automation Engineering, Electrical Engineering, Computer Science, or a related field
  • Experience in technical sales or sales support, ideally in industrial automation
  • Understanding of process control systems and/or software solutions used in manufacturing environments
  • Excellent communication skills and ability to explain technical concepts clearly
  • Independent and structured approach to work
  • Fluency in German and English, written and spoken
  • Willingness to travel occasionally within Germany, Austria, and Switzerland
  • Experience with ABB control systems
  • Experience with demonstration rooms, showcases, or technical demonstrators

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

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The Company
HQ: Zürich
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

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