We are Generac, a leading energy technology company committed to powering a smarter world.
Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.
- Customer satisfaction
- Ability to pass product and process testing following training
- Receives and documents all customer interactions in real time
- Corresponds to customer interactions via email, phone, text or chat
- Maintains contact center metrics including customer satisfaction, productivity and adherence
- Responds to and resolves customer technical and non-technical inquiries and issues
- Assists customers with installation and issue resolution in the moment
- Assists customers with troubleshooting issues and offer accurate information in the moment
- Seeks out answers to customer questions utilizing the product material and tools available remaining current on products, services and promotions
- Maintains product knowledge through training and continuing education
- Escalates more complex inquiries or complaints appropriately to specialized teams
- Maintain Outlook email inbox, calendar, and tasks regularly
- Flexible to work overtime hours to meet customer & business need
- Data entry
- Other duties assigned
- High School Diploma or GED
- 1 year experience in a customer service role or technical troubleshooting
- Bilingual French proficiency
- Contact Center experience with troubleshooting
- Experience handling a high volume of inbound calls
- ERP: Previous experience using SAP or equivalent
- CRM: Pervious experience using SAP or Salesforce
- Office Platform: Basic use of Microsoft Office Suite including teams, outlook, calendar
- Technical Aptitude: Ability to excel at technical tasks
- Results Oriented: Achieves successful outcomes
- Supportive: Provides encouragement to peers
- Disciplined: Ability to reliably adhere to policy and process
- Forward thinking: Continuous Improvement mindset
- Ability to de-escalate: Conflict resolution skill set
- Coachable: Open to learning and development
- Responsibility: Accountability for honest and ethical conduct
- Receptiveness: Open to receive information and its potential value
- Empathy: The ability to express other experiences
- Independent Initiative: Ability to think for themselves and act when necessary
- Analytical Thinking: Ability to identify problems and solution
- Communication: Excellent verbal and written communication skills
Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
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What We Do
Generac is a leading energy technology company committed to powering a smarter world. Our purpose is to lead the evolution to a more resilient, efficient, and sustainable world through our backup and prime power systems. As a company, we are committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid.
Founded in 1959, Generac introduced the first affordable backup generator and later created the category of automatic home standby generators.
Generac’s people contribute to the company’s growth and success by living our corporate values everyday - integrity, innovation, agility, teamwork, and excellence. We foster a culture that supports diversity, equity, inclusivity, and good corporate citizenship, globally. If you're interested in powering your future with Generac, visit www.generac.com/about-us/careers to find a position that fits your career goals and celebrated talents.
#PoweringPossibilities #ThePowerOfGenerac
