Merge Storytelling and Technology
We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.
Promote Health, Wellness & Happiness
We are committed to promoting health, wellness and happiness in the world by partnering with purpose-driven clients in purpose-driven industries in healthcare, life science, and consumer products. Our deep vertical expertise and category insights stem from decade-long partnerships with our top clients.
Emerge to the Top of Your Career
At MERGE, we strive to create a superior work experience where talented and ambitious people grow. An experience that encourages people to think higher and feel deeper. An experience where people engage their minds and hearts to do the best work of their careers.
As our Customer Experience Strategy Intern, you will…
As a Customer Experience (CX) Strategy Intern, you’ll join a team that puts people at the center of business strategy by working across disciplines to advocate for and improve the customer experience. You’ll meet all kinds of people who help bring great CX ideas to life. Designers, strategists, project managers, and account executives will show you how projects get from planning to execution in an agency. You’ll be partnered with a CX strategist who you’ll join for research, design, and strategy projects throughout the summer.
Get excited to be part of real work for real clients, and to come work in-person at our office in Boston twice a week.
Be Accountable and Responsible
You might be familiar with things like user research, design strategy, service design, branding, business models, and marketing. Or you might not be, and that’s okay. Either way, you’re a great communicator—whether it’s in writing, data, or design, you’re a storyteller who knows how to get your point across clearly (bonus points for panache).
Come prepared to work on a variety of interesting projects. Here are some things you might be a part of:
- Heuristic evaluation of websites or mobile apps
- Secondary research and client discovery phase
- Competitive experience evaluation
- Customer journey mapping, service blueprints, or other customer touchpoint mapping activities
- Persona development
- Findings report from generative research and/or usability testing
These are the qualifications we’re looking for
- Recent graduate or college student (rising junior or senior preferred; both undergrad and grad students will be considered.)
- Certificate course in user experience design or a related field
- Career switchers are also welcome to apply
- School or professional project work in experience strategy, service design, user research, and/or UX projects
- Research skills/coursework, including qualitative, quantitative, and secondary research
- Proficiency in Google Workspace (e.g. Slides, Gmail, Docs, Sheets, etc)
- Familiarity with online collaboration software (e.g., Miro, Mural)
- Strong writing and communication skills
- A collaborative work style
- Self-driven work ethic, intellectual curiosity, and creativity
- Strong organizational skills and attention to detail
- Some experience with visualizing journey maps and/or strategic frameworks is helpful, but not mandatory.
- Some UX design experience is helpful, but not mandatory. This role will not require producing wireframes or UI.
- Some familiarity with Design Thinking principles and frameworks is helpful, but not mandatory.
- First Generation college students strongly encouraged to apply
- The internship program will be hybrid—approximately 2 days/week in office
- MERGE does not provide any form of housing reimbursement/stipend
- You must be eligible to work in the United States to be considered for this role
Paid Internship: $18/hr
Duration: 10 weeks between June 2, 2025- August 7, 2025, 4 days per week (Monday – Thursday). Hybrid 4 days a week (in office 2 days a week, remote 2 days a week)
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And here’s how we live our values at MERGE
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!
Top Skills
What We Do
We merge storytelling through technology to build data-driven omnichannel ecosystems that get smarter over time. With deep expertise in health and consumer verticals, our talented team crafts innovative strategies and delivers services spanning creative, PR, performance marketing, and digital platform development. By uniting diverse perspectives and cutting-edge solutions, we empower clients to create impactful narratives that connect across every channel.
Why Work With Us
We create a superior work experience where diverse talents with ability, agility, and humility can grow and do the best work of their careers. We strive to be masters of our craft. We act with speed and flexibility to deliver in the digital world. We work with humility for a more enjoyable and collaborative experience for employees and clients.
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