About Tin Can
Here at Tin Can, we're working to give kids the social independence we had growing up — without smartphones. We've built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way.
The Role
As we scale to hundreds of thousands of households across the world, customer experience isn't just a function, it's core to our product. We're looking for a Customer Experience Specialist who can be a calm, supportive, and human presence for the families we work with from the moment they discover Tin Can, through ordering, activation, troubleshooting, and every step in between.
This is a high-impact role in a fast-moving environment. Success means balancing empathy with efficiency, staying calm under pressure, and being curious enough to investigate problems you haven't seen before.
What You'll Do
Be the voice of Tin Can across email, SMS, Instagram DMs, and the occasional phone call from a curious grandparent
Investigate and resolve issues across the customer journey with patience and clarity every time
Keep our SLAs healthy and help us define what genuinely great support looks and feels like at Tin Can
Spot patterns in the queue (bugs, recurring questions, workflow gaps) and help to create solutions
Create and refine documentation and onboarding resources for both internal and external workflows, continuously finding opportunities to create clarity for the team and customers
Make it personal: whether you're troubleshooting a tricky setup or hearing about a kid's first solo call, you're creating moments that families remember
What We're Looking For
2–3 years of customer support experience (written and verbal) with a track record you're proud of. Startup experience is a big plus!
Strong communication: warm, clear, and great at making technical concepts feel approachable for non-technical people
Some familiarity with networking or device-activation troubleshooting (you don't need to be an engineer, just curious and willing to dig in)
Comfortable picking up new tools quickly (we use Zendesk, Linear, Shopify, Stripe, and other internal tools that integrate across the customer experience)
Calm and grounded under pressure, someone who brings steadiness to a fast-moving environment without losing the human touch
Not afraid to say "I don't know yet, but I'll find out!”
Logistics
This is a full-time, hybrid role on a Sunday–Thursday schedule. Sundays are remote; Monday–Thursday you'll be with the team at our Belltown, Seattle headquarters.
Skills Required
- 2-3 years customer support experience (written and verbal)
- Startup experience
- Strong communication; make technical concepts approachable for non-technical people
- Familiarity with networking or device-activation troubleshooting
- Comfortable learning and using tools quickly (Zendesk, Linear, Shopify, Stripe)
- Calm and grounded under pressure, empathetic customer focus
- Willingness to say 'I don't know yet, but I'll find out' and follow through
- Ability to work full-time hybrid schedule: Sundays remote; Monday-Thursday on-site in Belltown, Seattle
What We Do
Tin Can is a screen-free phone for kids that gives them the independence to call friends and family—without giving them a smartphone. Built like a modern landline, Tin Can connects over Wi-Fi and uses a simple mobile app for parents to control who can call in and out. There’s no browser, no app store, no camera, no spam—just voice. It’s a safer, saner way for kids to communicate and gain a bit of freedom without the baggage of adult tech. We believe that real connection doesn’t require a screen. And that childhood is better when it’s full of imagination, not notifications. Tin Can started in one neighborhood in Seattle, where we hand-installed 40 early prototypes and watched them spread by word of mouth. Now, Tin Can is being used by kids in over 30 states—with no marketing, no paid ads, just families telling other families. We’re growing fast, and so is the movement of parents looking for a better way to let their kids be independent, without handing over the internet in their pocket. Our newest Tin Can is fully custom hardware, designed from the ground up to be beautifully simple. It works out of the box, connects through our app, and comes with smart features like emergency calling, quiet hours, and a free Can2Can plan that lets any two Tin Cans call each other with no subscription required. Tin Can is built for the 4–13 age range—when kids are old enough to want a phone, but not quite old enough to manage one. We’re on a mission to bring back the freedom of the old-school landline, updated for today’s families.
